Quality Assurance Technician-shop

7 months ago

Toronto, Canada Toyota Canada Full time

**Quality Assurance Technician-Shop**

**Scarborough, ON (On-site)**

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

**What Sets Us Apart?**

A focus on People, Passion for Toyota, Innovation and Make Things Better has made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

**Job Summary**:
**What We’ll Bring**:
**Full-Time**:

- A work environment built on teamwork, flexibility and respect.
- Competitive compensation package including health and dental benefits, and bonus.
- Health and dental benefits effective immediately
- Company pension plan with matched contribution
- Associate vehicle discount program
- Professional growth and development programs to help advance your career, as well as tuition reimbursement.
- Fitness reimbursement
- Great company culture - Respect for people and continuous improvement is at our core.
- Paid holiday shutdown and competitive paid time off benefits.
- Summer Hours - condensed work week during the summer
- Sabbatical Leave Program

**What You’ll be Doing**:

- Perform mechanical services/repairs on certain Lexus and Toyota models.
- Support Quality Assurance investigations, through parts testing and evaluations
- Support Vehicle Safety and Compliance Liaison Office of Canada (VSCLOC) by confirming campaign technical instructions.
- Support Accessory Dealer Marketing (ADM), test fitting accessories and accessories prototypes.
- Technical Support for certain Lexus and Toyota events
- Provide timely services, prioritizing Technical Assistance Request (TAR) Customer relations (CR) vehicle repair units, identifying exactly what the customer’s (internal or external) expectations are and ensuring that the vehicle is serviced in a manner that meets or exceeds those expectations.
- Ensure that the services performed on vehicles and the functioning/operations of the Q.A. Shop are maintained at Toyota Service Management (TSM) standards.
- Document and communicate with PQSS members and/or other departments/divisions on the services provided and/or the outcome of the test/evaluation results.
- Initiates and implements appropriate ‘Kaizen’ efforts which results in work efficiencies relating to cost reductions or avoidance, improved time and process efficiencies.
- Perform Pre-Delivery Correction (PDC) repairs for VSCLOC.
- Maintain QA Service Shop cleanliness, organization and safety standards to meet TSM certification.

**What You’ll Bring**:

- College or University degree/diploma in Automotive
- Certified Auto Technician license
- Toyota/Lexus Master certification is an asset.
- 5 years related experience.
- Excellent verbal and written communication skills
- Proven ability to initiate and improve work processes to increase efficiencies.
- Ability to work with limited supervision.
- Intermediate Microsoft Office skills

**What You Should Know**:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Toronto, ON M1H 1H9

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