Investigator
2 weeks ago
**Job Information**:
Job Requisition ID: 39540
Ministry: Office of the Ombudsman
Location: Edmonton/Calgary
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Regular/Temporary: Regular
Scope: Open Competition
Closing Date: March 21, 2023
Classification: Human Relations II
**About Us**:
The Alberta Ombudsman’s Office is an independent office of the Alberta Legislative Assembly, responsible for responding to complaints of unfair treatment by provincial government authorities, municipalities, the Patient Concerns Resolution Process of Alberta Health Services, health professions and other designated professional organizations under the Ombudsman Act.
The Office promotes a positive workplace culture and work-life balance. Professional learning and development are encouraged, and mentorship is considered an essential part of organizational success.
**Role**:
As an investigator with the Alberta Ombudsman's office, you will investigate complaints about administrative decisions made by organizations within the public service. The Ombudsman's jurisdiction includes Alberta departments, agencies, boards, and commissions; municipalities; the Patient Concerns Resolution Process of Alberta Health Services; and designated professional colleges. Our office gives you the opportunity to investigate a wide variety of complaints raised by Albertans.
Reporting to a Manager, Investigations, you will be involved in the office’s intake process, complaint analysis, early resolution process, and investigations. You will be responsible for conducting investigations independently, as well as assisting with more complex or systemic investigations. A focus on building positive relationships as you work with various departments is crucial for this role.
**Qualifications**:
University graduation in a related field, plus two years related experience is required, or equivalencies as follows:
A related two-year diploma from a recognized post-secondary institution and four years related experience; or a related one-year certificate from a recognized post-secondary institution and five years related experience.
Govt. of Alberta experience is considered an asset.
**Alberta Public Service Competencies**:
The Alberta Public Service has identified seven behavioural competencies with varying experience levels that are essential to be successful in all positions.
The link below will assist you with understanding competencies:
For recruitment to this position, we require examples of how you have demonstrated the following behavioural competencies:
- Agility _- Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
- Drive for Results _- Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability.
- **Agility**:
- **Drive for Results**
**Salary**:
$2,556.47 - $3,505.75 Bi-Weekly
$66,724 - $91,500 Yearly
**Requirements**:
- Agility
- Drive for Results
- In addition, your resume and cover letter should include information that clearly and concisely demonstrates how your qualifications meet the advertised requirements, including education and experience.
- You must be a Canadian citizen, permanent resident or hold a work permit with an expiration date no less than May 31, 2024.
**How To Apply**:
Tips for Applicants:
**Closing Statement**:
**Note: This competition may be used to fill future Investigator positions.
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