Customer Service Administrator Cad

3 months ago

Guelph, Canada CGL Manufacturing Inc. Full time

**Arrow Machine and Fabrication Group** is an engineering-focused solution provider of machined castings, fabrications, and assemblies.

We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.

We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.

**Group Division**:
For more than 45 years, **CGL Manufacturing** has been a supplier of choice for OEM customers in the Material Handling, Rail, Construction, Forestry, Agriculture, Mining and Defense industries. With operations in both Canada and China, our focus is safety, quality, delivery, cost and the environment. Our mission of good parts on time along with strong customer relationships and company performance will continue our history of growth.

***: Reporting to the Customer Service Supervisor, the primary responsibility of this position is to provide accurate and timely processing of customer orders and customer pricing, as well as to support Business Development by tracking new business quotes, downloading RFQ’s and following up on missing documentation.

** This position is covering a leave for approximately 14 months**
- Upload automated orders
- Accurate and timely data entry of new orders, date changes and pricing updates
- Accurate set up of new parts in the system
- Maintain the Quote Tracker and new business awarded spreadsheet
- Download drawings and models for all John Deere RFQ’s
- Download drawings for all Raymond RFQ and upload quote price
- Other duties as required.

**DESIRED EXPERIENCE / QUALIFICATIONS**:

- Ideally 1 year or more experience in a related field.
- Strong mathematical and computer skills are required.

**OTHER PREFERRED SKILLS**:

- Excellent interpersonal, written and verbal communication skills combined with solid business judgment and a professional manner.
- Ability to demonstrate a sense of urgency and timely responsiveness.
- Ability to work in a fast-paced environment, juggling multiple tasks and projects with simultaneous deadlines.
- Detailed oriented and excellent organizational skills
- Projects a professional presence
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges

**HEALTH AND SAFETY RESPONSIBILITIES**:

- Follow policies and procedures put in place for employee safety and in compliance to the OHSA
- Ask supervisor if unsure of task or duty assigned
- Report unsafe conditions and potential hazards to supervisor
- Wear and maintain proper PPE required for the task
- Do not engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
- Do not use or operate any equipment or work in a way that may endanger any worker
- Report any hazards or contraventions of the OHSA

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