Weekend Dispatcher

6 months ago


SaintLaurent, Canada Perativ Full time

**JOB SUMMARY**

Since 2005, Access Cash, operating as part of Perativ, has developed a reputation as a market leader in ATM services and technology. Operating ATMs for banks (BMO, RBC, etc.) major retailers (Walmart, Rexall, Sobeys, etc.) and just about any other type of business you can imagine who would support at ATM, Perativ provides services to more than 10,000 ATMs across Canada.

We are currently seeking a **bilingual Dispatcher** to join our team to support our customers** over the weekend**. We operate under a relentless commitment to remain the best in class and provide high quality service to our customers. We achieve this by adhering to a high standard of excellence that is exemplified from our senior management throughout the entire organization.

This is an exciting opportunity for individuals who thrive in roles where planning, organization, communication and customer service skills are utilized on a daily basis.

Reporting to the Director of Service, the Dispatcher manages the dispatching responsibilities across the country. This individual will work with the service, administrative and warehouse teams to ensure efficient and timely service delivery. This individual acts as a key member to support our customers and Service Technicians, liaising communication between our Customer Service Representatives and our field team.

**MAJOR RESPONSIBILITIES**
- Navigate our dispatching system, opening and coordinating service calls with Service Technicians.
- Communicate to Service Technicians their schedules and any changes.
- Provide purchase orders to Service Technicians and update accordingly when work is completed.
- Conduct status update calls with Service Technicians throughout the day, helping coordinate to resolve issues and logging information into appropriate systems.
- Coordinate with various department representatives to ensure customer needs are met, in a timely manner.
- Manage service queues to ensure that all calls opened are updated and closed off, or escalated.
- Escalate any service delay issues to the respective Service Supervisor.
- Respond to customer’s needs when contacted directly, and provide updates to customers on the status of their service calls.
- Other assigned duties, as necessary.

**EDUCATION & TRAINING**
- Secondary School Diploma, with preference for College or University Degree, concentrating in Business Administration.

**EXPERIENCE, TECHNICAL SKILLS, AND KEY COMPETENCIES**
- At least 2 years in a dispatch role, dispatching at least 7 to 10 employees.
- At least 2 years in a customer service role.
- Experience in the Financial Services and Technology industry, an asset.
- Bilingual in English and French.
- High competency in Microsoft Applications, including: Word, Excel, and Outlook.
- Knowledge of customer service best practices and demonstrated sound customer service and conflict resolution skills.
- Pays attention to detail.
- Astute communication skills, both verbally and in writing.
- Team-focused individual with excellent interpersonal skills, friendly persona, and ability to foster relationships with others.
- Strong time management skills and ability to prioritize.
- Uses sound judgement, a skilled problem-solver and ability to make decisive decisions.
- Ability to remain calm under pressure and work in a fast-paced environment.
- Ability to learn database management systems quickly and navigate complex systems with ease.

**BENEFITS**
- Competitive salary.
- Opportunity to grow your career in a thriving Financial Services Provider organization.

**TO APPLY


  • Dispatcher

    4 months ago


    Saint-Laurent, Canada Aerolink Transport Inc Full time

    **Job Overview** **Responsibilities**: - Coordinate and schedule shipments using SyteLine and other transportation management systems - Communicate effectively with drivers, customers, and internal teams - Operate phone systems to manage incoming and outgoing calls - Utilize phone etiquette when interacting with stakeholders - Perform data entry tasks...

  • Dispatcher

    4 months ago


    Saint-Jean-sur-Richelieu, Canada Skynova Aviation Full time

    **Job Title: Flight School Dispatcher** **Location**: St-Jean-sur-Richelieu Airport **Employment Type**: Flexible (6-hour shifts, weekends/holidays required) **About Us**: We are a family-owned, small-sized flight school providing high-quality training with a primary focus on safety and excellent service. At our flight school, we value a strong sense of...

  • Dispatcher

    3 days ago


    Saint-Hubert, Canada G Roch Consultant Ltd Full time

    Are you looking for a stable, well-established job in an exciting and ever-changing industry? G. Roch Consultant is a family-run business specializing in transportation logistics for over 40 years. We are looking to grow our team with self-motivated and committed individuals to fulfill the role of **Dispatcher**. **What an average day looks like** - Consult...

  • Rigger Helper

    7 months ago


    Saint-Laurent, Canada SCI Logistics Inc. Full time

    _**Department**: Warehouse Operations_ - **Location**: Saint Laurent_ - **Reporting to**: Terminal manager_ - **Core shift**:Days (M-F) ; flexible schedule, weekends on demand/occasional_ **Key Responsibilities include**: - Assist in delivery and installation - Assist driver and dispatch with other duties as required including but not limited to...

  • Operations Manager

    1 day ago


    Saint-Laurent, Canada ARGUS TRANSPORT CANADA INC. Full time

    Operations Manager - Canada We are looking for a hands-on and experienced Operations Manager to lead the Dispatch & Customer Service Teams. Alongside the operational responsibilities, this person will also be responsible to collaborate with the executive team to reach company goals and organizational alignment. This is a newly created position due to...


  • Saint-Laurent, Canada SAMSIC Assistance Canada Inc Full time

    **Specific Responsibilities of the Position**: - Departing Flights: As assigned by dispatch, assists and transports departing passengers requiring wheelchair assistance from collection point via security and (USA customs as required) to their assigned gate. When notified by the airline agent to board, transport as required the passengers to their assigned...

  • Shunter Driver

    4 months ago


    Saint-Laurent, Canada 9125-8285 QUE INC (Nour Transport) Full time

    Nour Transport has made a name for itself for over 20 years in the field of refrigerated transportation, having made deliveries to many well-known clients in the temperature-controlled industry. We offer trucking services to our customers in Quebec and Ontario. Our fleet of tractors, trailers and straight body trucks is constantly renewed so that our trucks...


  • Saint-Laurent, Canada MINIMAX EXPRESS TRANSPORTATION Full time

    Minimax Express is a premier LTL carrier with terminals in Ontario and Quebec. Our growing business is based upon providing excellent service to our customers. We are looking to hire a positive company driver who is willing to provide excellent customer service. **Responsibilities** We are looking for someone who can start and finish the day in our...

  • Independant Contractor

    7 months ago


    Saint-Laurent, Canada Waff Logistics Inc Full time

    Job Overview: **Duties**: - Operate and maintain your own commercial vehicle in compliance with all applicable laws and regulations. - Safely and efficiently transport goods and materials to designated locations. - Plan routes and schedules to meet delivery deadlines and optimize efficiency. - Load and unload cargo, ensuring proper handling and securing of...

  • Class 1 Driver

    7 months ago


    Saint-Laurent, Canada SSSP TRANSPORT LTD Full time

    Responsibilities: - Safely operate a commercial truck to transport goods and materials to and from specified destinations - Perform pre-trip and post-trip inspections of the vehicle to ensure it is in good working condition - Load and unload cargo using appropriate equipment, such as forklifts or other heavy machinery - Follow all traffic laws and...

  • Chauffeur Classe 1

    7 months ago


    Saint-Laurent, Canada Kassis Transport Full time

    Join the Kassis Transport Team! Are you a motivated Class 1 or Class 1 Team Driver seeking exciting opportunities in Montreal-based Regional Switches and Western Canada Team trips? Look no further! Why Choose Kassis Transport? - Competitive Compensation - Enjoy hourly pay per mile for our teams. - Consistent Mileage - Count on stable and regular routes. -...

  • Driver

    2 months ago


    Saint-Laurent, Canada Let's Get Moving Full time

    **Job Summary** **Duties** - Safely operate company vehicles to transport goods to various locations. - Load and unload materials, ensuring proper handling and securing of items during transit. - Perform routine vehicle inspections and maintenance checks to ensure safe operation. - Communicate with dispatchers and customers regarding delivery schedules and...

  • Class 3 Driver

    6 months ago


    Saint-Laurent, Canada Transport White Glove Inc Full time

    **Job Title: Truck Driver** **Job Overview**: **Duties**: - Safely operate trucks to transport goods to various destinations - Load and unload cargo following safety procedures - Inspect vehicles for mechanical issues and perform basic maintenance tasks - Communicate with dispatchers and team members to coordinate deliveries - Adhere to traffic laws and...


  • Saint-Laurent, Canada Beurre et Baguette Full time

    ENGLISH TO FOLLOW Nous recherchons un chauffeur de livraison expérimenté et responsable pour rejoindre notre équipe. Excellente ambiance de travail et véhicules neufs. Nous fournissons: - Véhicule neuf - Gaz - Uniforme - Vacances payées - et plus encore. Horaire : Lun - Ven : 9h00 - 17h00 Salaire: $18 / hr Beurre et Baguette livre des boîtes de...

  • Administrator

    6 months ago


    Saint-Laurent, Canada BELFOR CANADA INC. Full time

    **Position Overview** Reporting to the Office Manager, the Administrator position supports the branch and / or division through a variety of administrative tasks that may include report preparation, AP/AR entry, invoicing, reception duties, data entry, ordering supplies, filing and scheduling. **Job Duties** - Support the branch and / or division with all...


  • Saint-Laurent, Canada Waterwell Irrigation Full time

    **OUR COMPANY** WATERWELL IRRIGATION is the premier industry leader and one of the largest professional irrigation and landscape lighting companies servicing the greater Montreal area since 1985 with over 5000 satisfied customers. Having been in business for 37 years, we are currently seeking a new member to join our family-oriented environment and grow...

  • Operations Manager

    4 months ago


    Saint-Laurent, Canada Let's Get Moving Full time

    The Operations Manager will be responsible for all aspects of branch development, customer relationship management, building and managing a moving fleet. The Operations Manager will have significant contact with the Canadian franchise team, movers, sales team and customers, and will need to interpret their requests and then assign appropriate resources to...

  • Flatbed Drivers

    7 months ago


    Saint-Laurent, Canada Andy Transport Inc. Full time

    Nous recherchons des conducteurs de plate-forme pour se joindre à notre équipe en pleine croissance. Les conducteurs de plates-formes doivent avoir de l'expérience combinée à la force physique pour réussir dans ce rôle. Tous les conducteurs de plate-forme doivent détenir un permis de classe 1 valide. Les conducteurs doivent avoir un bon dossier de...

  • Postal Clerk

    1 day ago


    Saint-Laurent, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 165866 Business Function: Plant Operations Primary City: Saint-Laurent Province: Quebec Employment Type: On Call Employment Status: Temporary Language Requirement: English or French Essential (Either/OR) Number of Vacancies 73 **Salary**: $21,80 / hour Job Closing Date (MM/DD/YYYY): 11/15/2021 **Health and safety is our highest...

  • Flight Coordinator

    2 days ago


    Saint-Laurent, Canada ACASS Full time

    ACASS, a leading provider of international business aviation support solutions is looking for a **Flight Coordinator **capable of coordinating and supporting activities related to the successful trip management of our aircraft fleet, working with internal departments, clients, crew, and service providers across the globe. Interested in a great career...