Manager, Customer Experience

3 weeks ago

Woodstock, Canada TD Bank Full time

412602BR

Retail Banking - Management

Woodstock, ON

July 5, 2023

Company Overview

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Description**:
In this role, you would:

- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

**Requirements**:

- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A go-getter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

  • Customer Experience Associate

    22 hours ago

    Woodstock, Canada Scotiabank Full time

    Requisition ID: 165601 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Sales Floor Assistant Manager

    1 month ago

    Woodstock, Canada Walmart Canada Full time

    **Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: 1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management...

  • Cashier / Customer Experience Associate

    5 days ago

    Woodstock, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    5 days ago

    Woodstock, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Cashier / Customer Experience Associate

    5 days ago

    Woodstock, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart’s values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams,...

  • Manager Customer Logistics

    4 weeks ago

    Woodstock, Canada Ryder System Full time

    You are the driving force behind our company. Start your career with Ryder today! You are the driving force behind our company. Start your career with Ryder today! **Summary** The Manager Customer Logistics will oversee the day-to-day operations within an assigned function, and is responsible for all aspects of Operations and Account Management. Mainly...

  • Customer Logistics Manager

    1 month ago

    Woodstock, Canada Ryder System Full time

    You are the driving force behind our company. Start your career with Ryder today! You are the driving force behind our company. Start your career with Ryder today! **Summary** The Manager Customer Logistics will oversee the day-to-day operations within an assigned function, and is responsible for all aspects of Operations and Account Management. Mainly...

  • Customer Service Representative

    3 days ago

    Woodstock, Canada EMCO Corporation Full time

    **Company Description** Are you an up and coming leader with an entrepreneurial spirit?** **Are you a customer service expert that thrives working in a fast-paced environment?** **Do you have a passion for learning and personal development?** EMCO is one of Canada’s largest Commercial/Residential Plumbing and Hydronic Wholesale distributors. We are a...

  • Owner Experience Supervisor

    1 month ago

    Woodstock, Canada Libro Credit Union Full time

    Career Opportunity Libro is growing - and Libro is hiring. Our expansion plans include a series of new hires across southwestern Ontario. Take a look. Who We Are Imagine working for an organization where every employee and customer is an Owner. No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper....

  • Customer Service Representative

    1 week ago

    Woodstock, Canada EMCO Corporation Full time

    Job Description At EMCO Corporation, our widespread success comes from an uncompromising commitment to our people. If you want to join an innovative, nationally recognized, and growing wholesale distribution company – then come explore a career with us! We are currently hiring a full-time Customer Service Representative for our EMCO Plumbing...

  • Customer Service Assistant

    4 weeks ago

    Woodstock, Canada Oxford County Administration Building Full time

    **Oxford County is recruiting for a permanent, full-time Customer Service Assistant** **COMPETITION NUMBER**: 2023-62 **LOCATION**: Oxford County Administration Building - Woodstock **EMPLOYMENT STATUS**:Permanent Full-Time (35 hours/week) **UNION AFFLIATION**: Non-Union **WAGE RANGE**:$27.29 - $34.11/hr **POSITION** **SUMMARY**: This position reports...

  • Customer Service Representative

    22 hours ago

    Woodstock, Canada J&R Hall Transport Inc. Full time

    _**J&R Hall Transport Inc. is proud to be named a Top Fleet Employer of Distinction for eight consecutive years.**_ - **We are a family run business with locations in Ontario and Western Canada.**_ As a growing LTL / TL trucking company we are hiring for the position of **Customer Service Representative**. This is a full time position based out of our Head...

  • Transportation Customer Service Representative

    2 weeks ago

    Woodstock, Canada Cooke Inc. Full time

    Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company’s success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community. Connors Transfer...

  • Customer Service/order Desk

    1 month ago

    Woodstock, Canada Dealers Supply Ltd Full time

    Tasks & Responsibilities will include but are not limited to: - Answering phone - Order entry - Data entry and document management - Updating all pricing in the system as well as notifying customers of price changes - Sending out communications to all customers concerning deliveries - Sending out all promotions Skills & Qualifications: - 2 plus years...

  • Csr (Customer Service Representative)

    6 days ago

    Woodstock, Canada Variety World Full time

    Responsibilities: - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Upsell products and services to customers when appropriate - Communicate effectively with customers to understand their needs and provide appropriate solutions - Perform data entry and maintain accurate customer records - Analyze customer...

  • Customer Service/order Desk

    4 weeks ago

    Woodstock, Canada Dealers Supply Ltd Full time

    Tasks & Responsibilities will include but are not limited to: - Answering phone - Order entry - Data entry and document management - Updating all pricing in the system as well as notifying customers of price changes - Sending out communications to all customers concerning deliveries - Sending out all promotions Skills & Qualifications: - 2 plus years...

  • Csr (Customer Service Representative)

    1 week ago

    Woodstock, Canada SAF-HOLLAND Canada Limited Full time

    **SAF-HOLLAND Canada Limited,** located in Woodstock, Ontario is a worldwide leading manufacturer and supplier of premium components and systems for the global commercial vehicle industry. The product range includes axle and suspension systems, fifth wheels, couplers, kingpins, and landing gear legs. The following full-time career opportunity is currently...

  • Csr (Customer Service Representative)

    2 weeks ago

    Woodstock, Canada SAF-HOLLAND Canada Limited Full time

    **SAF-HOLLAND Canada Limited,** located in Woodstock, Ontario is a worldwide leading manufacturer and supplier of premium components and systems for the global commercial vehicle industry. The product range includes axle and suspension systems, fifth wheels, couplers, kingpins, and landing gear legs. The following full-time career opportunity is currently...

  • Dispatcher/customer Service

    1 month ago

    Woodstock, Canada DGUR EXPRESS INC. Full time

    2 Years Experience with LoadLink and DAT Job Duties: - Dispatch personnel according to written schedules and work orders, or as required - Maintain contact with drivers throughout their shifts and address any routing issues they might have - Ability to handle PAPS & PARS and make Manifests - Update customers on the status of their orders - Other duties as...

  • Dispatcher/customer Service

    1 month ago

    Woodstock, Canada DGUR EXPRESS INC. Full time

    1 Year Experience with Loadlink and DAT Job Duties: - Dispatch personnel according to written schedules and work orders, or as required - Maintain contact with drivers throughout their shifts and address any routing issues they might have - Ability to handle PAPS & PARS and make Manifests - Update customers on the status of their orders - Other duties as...