Customer Service Representative

1 week ago

Oakville, Canada RioCan REIT Full time

**Location**: Oakville Place| Oakville, ON
**Employment Type**: Permanent | Part-Time
**Work Model**: Onsite 100%

**Who We Are**

RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate.

We are proud to be recognized as one of Canada's Greenest Employers and a Greater Toronto's Top Employer. At RioCan, you can build a career with real impact and longevity. You get the stability and resources of an established company and the entrepreneurial and collaborative spirit of a start-up. Life at RioCan is dynamic and fast-paced. We know that great ideas can come from anywhere, and we empower our people to suggest and implement them. We value different voices and perspectives and appreciate that the unique backgrounds and identities we each bring to our jobs make the whole business stronger.

**POSITION OVERVIEW**:
**RESPONSIBILITIES**:

- Demonstrate excellent customer service to all customers and tenants by being knowledgeable about the property and its’ offerings.
- Sell Gift Cards.
- Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners.
- Provide directions within the property to shoppers.
- Answer incoming calls.
- In conjunction with the Marketing Manager and Guest Services Supervisor, help post information to our website.
- Provide support to other departments as requested.
- Coordinate complimentary strollers, walkers and wheelchairs.
- Administer refunds for property vending machines upon request.
- Continuously organize and stock all supplies at the kiosk.
- Log calls from tenants who require assistance from another department.
- Communicate with other departments in a timely manner to relay tenant concerns/requests.
- Accurately administer & execute all Guest Services programs & practices.
- Complete projects as assigned.
- Ensure the website and in-mall directories are accurate.
- Open and Close.
- Assist Seniors
- Work closely with the Security Team and Maintenance Staff.
- Assist with Marketing events as directed by the Marketing Manager and Guest Services Supervisor

**QUALIFICATIONS**:

- Outstanding customer service skills
- Completed a Secondary school diploma or equivalent
- At least 1 year experience in customer service
- Comfortable handling cash
- Basic PC, Microsoft Word & Excel skills
- A professional demeanor
- Excellent written and verbal communication skills
- Proven problem-solving skills

**Why join RioCan?**

We believe in rewarding you for what you do and investing in your career and long-term success. Our total rewards and perquisites program is designed to fit and enrich your life physically, emotionally, financially, and socially. We offer eligible employees:
**Work / Life Balance **that prioritizes YOU. Enjoy a work model with flexible work hours, an extra-long weekend with our RioCan Cares Day, and half days before every long weekend in the summer.

**Professional Growth and Development **that includes a continuing education reimbursement, a mentorship and leadership development program, on-demand online learning, and cross-training opportunities.

An **Extensive Health and Benefits Program **that includes health and dental benefits for you and your family starting on day one, a healthcare spending account, an employee family and assistance program, virtual healthcare, and other resources.

A **Comprehensive Retirement Program** to help prepare our employees for the future. This includes matching employee contributions in a retirement savings plan, pension plan, and an employee unit purchase plan.

**Additional Perks and Benefits **that include paid time off, parental leave top-up, various employee discounts, employee referral and recognition programs, and opportunities to participate in community initiatives, committees, and social events throughout the year.

**Job Types**: Part-time, Permanent

Schedule:

- Day shift
- Night shift

Work Location: One location

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