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Station Operations Control
4 months ago
**Description**
**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**
Reporting to the Manager, Station Operations. The Station Operations Control (STOC) Coordinator will provide key Customer Service Support and coordinate Airport activities in order to safely achieve operational excellence while maintaining our customer service standards.
**Responsibilities**:
- Plan and coordinate use of gate assignments to optimize customer service within operating constraints.
- Set-up, plan and coordinate required Manpower Assignments for optimizing customer service and operational objectives.
- Compile and report daily performance and shift synopsis. Report incidents, irregular operations and other information that may warrant special attention.
- Investigate reasons for all customer delays. Ensure recording of delays is correct and maintained.
- Monitor online and interline connection movements, adjust operating plans accordingly.
- Assess contract carriers and outside agencies for service and equipment used outside existing agreements.
- Monitor on a continuous basis, the possibility of service disruptions to ensure preventative and/or corrective action is taken.
- Provide support to the Customer Service Managers and Leads in all facets of the operation.
**Qualifications**
- High School Diploma
- Proven ability to plan and schedule facilities and equipment in an operational setting within time and resource constraints.
- Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines.
- Previous aircraft/passenger services experience and/or acting assignments, as a Customer Service Manager would be an asset.
- Knowledge of computer systems currently in use, e.g. Word, EAS/Time Management, CRT operations relating to telecommunications and operational reports.
- Proven problem-solving skills within a team environment.
- Goal oriented with a positive, creative approach to achieving objectives.
- Able to work rotating shifts which include evenings, weekends, statutory holidays, and overtime as operationally required.
- Knowledge of OPSIS and radio work.
**Conditions of Employment**:
**Linguistic Requirements**
**Diversity and Inclusion**
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.