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Dispatcher

2 months ago

Vancouver, Canada Busters Towing Full time

Busters Towing is a busy 24-hour operation that has been proudly serving the **City of Vancouver** for over 70 years. We are trusted towing professionals with the largest fleet of light, medium, and heavy-duty tow trucks in Western Canada.

We currently have one opening. Below are the shifts to join our team as a P/T dispatcher:

- **Thursdays & Fridays: 3pm - 11pm (Afternoon shift)**_

Duties and Responsibilities:

- Communicating with drivers over the 2 way radio
- Providing drivers with information such as location, type of vehicle, instructions
- Data entry, high accuracy
- Prioritizing emergency calls
- Keeping track of jobs, making sure they are distributed fairly
- Customer Service answering inbound and making outbound calls
- Providing daily reports to Management
- Following safety procedures

**Requirements**:

- excellent communication skills
- self-motivated and responsible
- strong multitasking skills
- professional and adaptable
- geographical knowledge of the City of Vancouver
- able to solve problems in a timely manner and independently in accordance with Company policies/procedures
- Has Secondary School Diploma
- Has 2-3 years of dispatching experience
- Clean Criminal Record

Busters Towing is a family-oriented company committed to providing a great work environment where employees treat each other with respect and dignity, also contributing positively to our communities and our environment.

**Benefits**:

- Family owned and operated with a family culture
- Open door to provide ideas to improve efficiencies and performance
- Individual recognition

If interested, please reply with an attachment of your resume, those qualified will be contacted for an interview

Job Duties:

- Dispatch personnel according to written schedules and work orders, or as required by emergency situations
- Maintain contact with drivers throughout their shifts and address any routing issues they might have
- Update customers on the status of their deliveries including any delays that occur
- Maintain vehicle operator work records using computerized or manual methods and ensure timesheets and payroll summaries are completed accurately
- Other duties as requested

Work Remotely
- Potentially after 3-6 months of working at our office.

**Job Types**: Part-time, Permanent

**Salary**: $21.00-$23.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- 8 hour shift
- Evenings
- Evening shift
- Holidays
- On call
- Overtime

Supplemental pay types:

- Overtime pay

**Experience**:

- dispatching: 2 years (preferred)

Work Location: One location

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