Dispatcher Trainee

6 months ago

Vancouver, Canada Drake Towing Full time

**About us**

We are a professional towing company with 45 years of experience and we provide premier towing services to the Vancouver area that includes specialized transport for high value automobiles, reliable roadside assistance, local towing, accident towing, as well as private property towing. We focus on professionalism, integrity and exceptional customer care.

Our work environment includes:

- Casual work attire
- On-the-job training
- Safe work environment

Overview:
**Responsibilities**:

- Answering and successfully fielding phone calls from Drivers and staff, impound tow requests, retail customers and other major Account holders
- Interfacing with computer and software systems including Microsoft Office and Towbook
- Entering and Auditing calls for Dealerships, BCAA, ICBC, Impounds and other Major accounts
- Communicate effectively with drivers, staff, customers, and internal teams
- Utilize towing programs/online systems as well as Microsoft Office
- Provide ETAs and other information to customers
- Assisting the dispatcher and assistant dispatcher with all aspects of call management
- Intake and release of storage units
- Releasing and relating effectively with impounded vehicle owners
- Managing access for MVA customers
- Managing payments, cash and float
- Managing all other persons arriving to Drake Reception area
- Taking phone messages for management and staff

**Experience**:

- 1+ year of previous experience in an administrative role or towing company
- Tow Truck or Flatbed Driving experience a huge asset
- Class 5 drivers licence
- Proficiency in using Towbook or similar transportation management systems an asset
- Proficient in Microsoft Office programs
- Strong understanding of Vancouver area
- Excellent customer service skills and phone systems knowledge for effective communication
- Ability to type and multitask

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Vancouver, BC V5L 5C3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- towing or trucking: 1 year (preferred)
- Microsoft Office: 1 year (required)
- administration or towing industry: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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