Community Transit Service Operator Trainee

5 months ago

Metro Vancouver Regional District, Canada Coast Mountain Bus Company Ltd Full time

**Marketing Statement**:
Over 900,000 passengers rely on Coast Mountain Bus Company every day to get them to work, school and all of the activities that make life on the Lower Mainland so rich and exciting. Our more than 5,400 dedicated employees keep the buses, the people and in so many ways the vibrant pace of this city moving.

**Responsibilities**:
The primary responsibility of the Community Shuttle Operator is to ensure a safe and pleasant riding experience for all customers. Customer service is a large part of the Community Shuttle Operator’s daily activities. Community Shuttle Operators monitor their customers and other motorists, while exercising a great deal of tact and diplomacy when dealing with all customers.

CMBC Community Shuttle Operators are responsible for the safe operation of CMBC Transit Vehicles under all weather and traffic conditions. CMBC Transit Vehicles follow a set schedule and Community Shuttle Operators strive to follow schedule guidelines, sometimes under challenging circumstances.

Community Shuttle Operators work alone without direct supervision, which requires a great deal of individual autonomy and responsibility. However, CMBC Employees work as a team to support each other. Community Shuttle Operators maintain radio communications with dispatch and buses are equipped with Automatic Vehicle Location Systems.

As a Community Shuttle Operator, you will be expected to drive a variety of vehicles with routes that take you all over the city. Operators will be working directly with the public and dealing with the daily challenges of the job in an independent work environment.

**Qualifications**:

- Must be a Canadian citizen or a Permanent Resident.
- Must hold a minimum of a valid class 5 BC Driver’s Licence or Canadian equivalent.
- No more than one (1) violation in the past three (3) years. Maximum points on the one (1) violation can be no more than three (3) points. No roadside suspensions or driving prohibitions in the past five (5) years.
- No more than one (1) at fault accident in the past three (3) years.
- Sufficient command of the English language (understanding, reading, writing, speaking) for communicating effectively with transit users.
- Able to demonstrate strong interpersonal skills; experience in providing customer service; responding to and meeting the needs of the public.
- Ability to provide a minimum of two (2) employer references. One (1) reference must be from the current employer. These references must be in a supervisory capacity.
- Ability to work any type of shift at any CMBC depot.

**Other Information**:
**If your BC license is issued for less than 5 years as per your ICBC Driving Abstract and you have HELD a previous license from another province or country before you obtained your BC Licence, you will be required to provide us with your previous driving record from that Province or Country (driving abstract and insurance claims summary) to ensure you meet the minimum driving requirements.**

All applicants must possess basic computer skills, including the ability to access and navigate the internet.

**Other Information**:
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

**Work Schedule**:
Hours may vary as this is a casual position. The minimum requirement is to be available to work at least 4 days every 2-week pay period, of which 2 days must be weekdays.

**Rate of Pay**:
The starting wage for this position is $24.28 to a maximum of $33.87

**How to Apply**:
Please note that only those short listed will be contacted.

**Equal Employment Opportunity**:
Coast Mountain Bus Company is an equal opportunity employer.

Please be aware that applicants will receive a link to mandatory screening questions, which must be completed to advance in the recruitment process. Additionally, you will be invited to attend a virtual information session to receive comprehensive details about the position and job information.

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