Patient Care Coordinator

4 months ago

Vaughan, Canada Complete Care Physiotherapy Centre Full time

We exist to get people better

Our brand promise is _We Make Happy Patients_

We value our patients' experiences, and teamwork.

You are an extremely important part of our team and are integral to taking care of our patients through making them feel comfortable, welcome, important and valued.

You will have clear accountabilities and know exactly what is expected of you.

**_To Apply: You must send your resume and a cover letter that answers the following two questions. Applicants that do not answer these questions will not be considered._**
- Why do you want to join the team at Complete Care Physiotherapy Centre?
- Describe a time when you exceeded a customer/patient’s expectations.
- If you are excited about this position and joining our team, please keep reading and see if the responsibilities, duties, skills, and experience are a fit for you._

**Duties and Responsibilities**:

- Assist Physiotherapist in providing physical therapy treatments and procedures including the use of modalities, exercises, taping and manual techniques
- Supervising the implementation of each plan of care, and coordinating treatment as a team with support staff
- Collect payments from patients and insurance companies, log payments and prepare deposits at least 2 times a week.
- Collect and accurately enter patient data in EMR system within 24 hours
- Effective communication with patients, managers, and coworkers
- Maintain the cleanliness and appearance of workspace and office
- Assist with insurance authorizations and benefit checks
- Manage records and correspondence for clinic
- Other duties as directed by the clinic director and assistance for physical therapists as needed
- Participate in weekly 1 on 1 meetings with your manager

**Required Skills and Experience**
- Able to communicate clearly and with sensitivity
- Able to demonstrate proficiency with computer and EMR software
- Able to demonstrate attention to detail and organizational skills
- Able to follow our playbook
- At least 1 year of customer service experience
- At least 1 year office experience
- Preferred 1 year experience in a healthcare delivery field or equivalent

**Core Values**- _We include this here because they are truly important to us and they are how we do things. Please make sure these are a fit with you, as well._
- Give Respect. Earn Respect.
- Do Good by Putting Patients First.
- Be Self-Aware.
- Practice Legally, Ethically and Honestly.
- Act Now. Do It Today. Get Results.
- Strive for Excellence and Knowledge.
- Listen to Understand. Ensure Clarity. Engage with Candor.
- Display your Optimism.

We look forward to speaking with you.

**Job Types**: Part-time, Permanent

Pay: $17.00-$19.00 per hour

Schedule:

- Every Weekend
- Monday to Friday

Work Location: In person

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