Clinical Operations Leader

4 weeks ago

Winnipeg, Canada WRHA Community Health Services Full time

**Requisition ID**: 333383

**Position Number**: 20054869

**Posting End Date**: March 27/2023

**City**: Winnipeg

**Site**: WRHA Community Health Services

**Work Location**: Winnipeg Community

**Department / Unit**: Home Care - Community

**Job Stream**: Clinical Support

**Union**: EXEMPT

**Anticipated Start Date**: 04/01/2023

**FTE**: 1.00

**Anticipated Shift**: Days;Evenings;Weekends

**Daily Hours Worked**: 7.75

**Annual Base Hours**: 2015
- Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united_ by a shared commitment to excellent and equitable hea_lth care._

**Position Overview**:
The Clinical Operations Lead will work within the Home Care & Palliative care portfolio
of WRHA, supporting the delivery of health and social services within the centralized
community environments. The Clinical Operations Lead will work at strategizing and
operationalizing regional clinical program initiatives supporting clinical operations within the centralized, palliative and community programs. Community area engagement across multiple sectors and with the residents of the community area(s) has been adopted as a foundational approach to ensure effective, efficient, and responsive service delivery. The Clinical Operations Lead will help establish and maintain strong working partnerships with their counterparts in other Winnipeg Community Areas, Centralized Programs, WRHA programs, the Family Services & Consumer Affairs Community Service Delivery Division, and all relevant community & provincial partners.

**Purpose**:

- To advance the delivery of Clinical care and services in Home Care through innovation, research, public engagement and collaboration among our partners and service providers.
- To coordinate, support and ensure consistency in the delivery of high-quality Home Care services in a dignified, respectful, and equitable manner to those requiring the service across community sites.
- To support Centralized/Specialty Home Care and Community areas in the delivery, monitoring and evaluating of safe, high quality, efficient, and effective Home and Palliative Care services.

**MAIN FUNCTION**:
Reporting to the Director of Home Care Centralized Services and the Regional Palliative care Program and in collaboration with the health services leaders across community, palliative, and centralized program. The Home Care Clinical Operations Leader will provide clinical and operational expertise and leadership in collaboration with leaders within the outlined areas. The Home Care Clinical Operations Leader is responsible for working as a team player with colleagues and co-workers to achieve excellence in Home Care services, within WRHA Nursing clinics, and staff support in clinical areas of operations.

Service area responsibilities include:

- collaborative planning and coordination with Home Care partners, community, and hospital partners regarding service delivery processes,
- support policy and practice development
- support planning, development, implementation, and evaluation
- support to the system re: access and flow initiatives, including monitoring, reporting and support to facilitate timely access and response to service requests.

Human resource, fiscal and quality management are core components in managing the applicable service areas.

**Experience**:

- 5 years experience working in Home and Palliative Care clinical and community areas is required. Other clinical areas may be considered.
- 3 years managerial / leadership experience in a healthcare setting required.
- Demonstrated knowledge of Indigenous issues and cultures including extensive personal or professional experience working with Indigenous populations is required.
- Experience in program planning, development, evaluation and managing client care services required.
- Experience working in a complex environment that includes working with various departments and programs and administering the policies of multiple organizations in managing the programs’ services and staff with different employers.
- Experience developing regional partnerships within and beyond the health services sector as well as liaising with other organizations at the community, local and provincial level.
- Extensive experience in service delivery, clinical care and business operations.
- Experience in establishing detailed annual operational plans; ability to lead and participate in both short
- and long-term planning.

**Education (Degree/Diploma/Certificate)**:

- Bachelor’s degree in nursing or relevant health discipline required.
- Master’s degree in relevant area is preferred.
- Certified Health Executive Certificate preferred.
- A combination of equivalent education and experience may be considered.

**Certification/Licensure/Registration**:

- Active member of an associated regulatory body as appropriate.
- Valid driver’s license a

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