Retail Store Manager

4 months ago

Vancouver, Canada DAUB + DESIGN Full time

**DAUB: Key Holder**
**In-store at 3012 Granville Street, Vancouver BC.**

**ABOUT DAUB**:

- High-end, Canadian-made activewear & lifestyle clothing.
- Female owned and operated company.
- Since 2010, we have designed and produced in Vancouver, BC with a focus on Canadian-made manufacturing.
- Focus on responsible manufacturing, sustainability and small business.
- Small tight-knit team with room to learn and grow.

Our company is seeking an experienced **Key Holder **to join our team. Working in tandem with our Founder and Creative Director & as part of the DAUB team, you will be the heartbeat of the company day to day. Daily tasks will including visual merchandising, recruiting & onboarding new talent, incentivizing staff to excel at their positions, purchasing and managing inventory and analyzing data to make strong business decisions. This position requires a self-motivated individual, who will be customer facing and responsible for both reaching daily sales targets, as well as customer service online and in-store.

We're looking for detail-oriented individuals with strong written & verbal communication skills who are self-driven, solutions orientated, and who enjoy working on their own & as well part of a team to complete tasks with set deadlines.

**DUTIES & EXPECTATIONS: What you will be doing**
Guest Experience:

- deliver a high level of customer service in English, both in-store and online.
- work the sales floor to greet guests, educate clients on our product line & our story and to support guests needs.
- process transactions and manage inventory using Shopify and Moneris.

People & Promotion:

- hire & train new staff in product knowledge and our systems; assist with creating, updating & executing existing training systems as needed to keep staff up to date.
- foster a positive, team focussed, incentive-based sales environment for staff to hit sales targets.
- assist with creating & executing promotions and host events monthly to increase traffic & sales at our physical location.
- reach out to clientele regularly regarding new product drops or restocks and follow up on sales leads.

Operations:

- responsible for the daily operations, cleanliness & security of the store.
- visually merchandise the store weekly and utilize sales & trend analysis. Opportunity to assist with purchasing inventory to compliment the brand & a healthy lifestyle.
- update costs of goods sold; analyze data weekly to determine markdowns and keep track of damages and returns.
- create transfers from the warehouse to store & monitor inventory levels consistently to ensure there is enough product to meet current demands and assist in forecasting for the next season.

**ABOUT YOU: What makes you unique**
Customer Service & People:

- you love people, retail, sales and are passionate about the customer experience.
- you are kind, love inspiring others and bring a positive attitude to work.
- you communicate clearly and can make informed decisions that respect the customer while upholding company values.
- you are comfortable working alone & with others as a team.

Tech Skills:

- you navigate technology easily and are fluent in Shopify, Canva, Klaviyo/Mailchimp.
- you learn new systems easily.
- please mention if you are proficient in Adobe programs such as Photoshop, Illustrator & InDesign.

Operations:

- you pride yourself on a clean, organized environment.
- you can prioritize for efficiencies, find solutions and multi-task.
- you are a quick thinker and problem solver from technology to conflict resolution to finding the perfect outfit for a client.
- you have an entrepreneurial spirit at heart. You can see the picture and take initiative to get there.

You:

- you’re independent, take initiative and are interested in continual building of skills & betterment of self.
- you’re curious, energetic, motivated and dynamic. You have the ability & confidence to contribute.
- you can lift up to 50 lbs and stand for long periods of time.

**YOUR EXPERIENCE**:

- 3 years minimum retail experience & customer service.

**BENEFITS: What we have for you**:

- base rate plus various incentives for commission and/or product.
- store discount
- casual dress - activewear, professional loungewear.

**REQUIREMENTS**:

- both strong written & verbal English are required.
- 4-5 days a week availability. Our hours of operation are 10am-6pm daily and we need weekend & holiday availability.
- you must live in Vancouver and have a valid work permit or SIN number
- this is a permanent position.

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- VANCOUVER, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What elevates a good customer experience to a great one f

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