Vice President Information Systems

7 months ago

Winnipeg, Canada Red River Mutual Full time

**COMPANY PROFILE**:
Red River Mutual (RRM) is a progressive property & casualty insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. We treat our employees like family members - we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

**LOCATION**:On-Site Winnipeg or Altona MB | Remote (MB)***

**SCHEDULE**:Full-time***

**REPORTS TO**: CEO

**KEY RELATIONSHIPS: CISO, **Data & Analytics, Strategy and Business Transformation, SLT, Privacy Officer & Preferred vendors,

**DIRECT REPORTS**:IT Infrastructure, Information Security, Systems and Enterprise Applications teams

***

**PURPOSE OF POSITION**:
This executive leadership position is a key member of the Senior Leadership Team (SLT), responsible for leading overall organizational success and directly leading the technology strategy and the team accountable for implementing it. The primary focus of this role is to optimize our systems to meet both internal and external customer needs. This involves effective collaboration with business, data & analytics, and key stakeholders to define long-term strategy and roadmaps, drive efficiency, adopt shared technology solutions, and set priorities toward common goals. In addition, you will oversee the development of business cases that effectively illustrate value from cost/benefits to business strategy alignment.

***

**KEY RESPONSIBILITY AREAS**:
**Overall**:

- Lead and develop an Information Systems and Technology strategy and an annual workplan to achieve defined business goals.
- Oversight of external relationships with vendors and contractors with defined statement of work and KPI’s.
- Engagement and collaboration with external and internal stakeholders to ensure alignment with organizational objectives, such as Broker and BMS vendors for broker connectivity, regulatory bodies, etc.
- Ensuring process and accountability, maturing in the models, and supporting tools and automation where possible, or effective partnerships to meet goals.
- Provide vision and innovative solutions that help RRM differentiate within areas of competitive differentiation.
- Lead, coach, and develop a diverse team of technology professionals with the successful execution of workplans.
- Oversee the introduction of new technology services by collaborating with all departments.
- Provide regular reporting with effective communication to key stakeholders.
- Champion change based on projects for both internal and external stakeholders.
- High level decisions regarding all aspects of infrastructure, procurement, and systems.
- Operate as a key partner to our business leaders to ensure our technologies provide the best client experience, and operational efficiency.
- Work closely with Executives across our business divisions to develop and prioritize projects related to introduction of new products or processes related to their business unit. Provide insight and projected cost benefit analysis and budget implications on infrastructure related projects that impact their business unit.

**Security & Infrastructure**:

- Direction of the planning, integrity, availability, and management of business continuity to ensure business recovery/continuity plans of key business processes are stable including response to a major disruptive incident.
- Collaborate with CISO to ensure the safety of our systems and all data, consistent with a strong set of controls that are defined, monitored, and audited on a regular basis.
- Collaborate with the VP, Data & Analytics to build data pipelines from our operating environments to our analytic environments with strong data quality goals and outcomes.
- Oversee the development and implementation with all stakeholders approved policies, procedures, and practices for Technology operations and best management practices.
- Ensure that Technology system operations adhere to applicable laws and regulations, contractual obligations, and established security protocols.
- Design and develop short
- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
- Make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts that will increase cost effectiveness and infrastructure flexibility.
- Oversee desktop support and end user experience service.
- Manage overall legal and compliance to ensure all applicable laws and legislation around privacy and governance are met including but not limited to: CASL, PCI, GDRP etc.

**Systems, Projects & Technology**:

- Oversee the evolution and implementation of our digital transformation and journey.
- Develop a comprehensive workplan for the development and regular maintenance of our core insurance ERP, Guidewire Cloud.
- Lead the technology team w

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