General Manager

5 months ago

London, Canada New York Fries Full time

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Pubs, Bier Markt, East Side Mario’s, Landing Group, New York Fries, the Burger’s Priest, The Pickle Barrel & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer - we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

New York Fries is an iconic Canadian brand, with 110+ locations in Canada and multiple International locations. The key to the brand’s success? A focus on serving the best french fries, ever. Delicious on their own, or as a base for a variety of gourmet poutines or paired with a 1/4 lb hot dog for a mouthwatering combo. NYF ‘s operations, systems and marketing are designed to provide customers a premium fast food experience, and our franchisees with excellent support and profit potential

The New York Fries brand is expanding and we are currently looking for a **Store (General) Manager** based out of Smith Haven Mall, 313 Smith Haven Mall, Lake Grove, NY 11755, United States

**JOB SUMMARY**:
The **Store (General) Manager** is responsible for all aspects of the day-day store operation. This includes preparing and serving all New York Fries menu items according to operational standards, while maintaining a safe and clean work environment for both customers and teammates. The Store Manager is an outgoing and enthusiastic ambassador of the New York Fries brand, modeling the highest level of customer care. Must be a natural trainer; patient; understanding and thorough.

**RESPONSIBILITIES and DUTIES**:
**Talent Leadership**:

- Responsible for the recruitment & selection, training & development and supervision of Store Supervisors and Front-liner Crew, including team building, retention, engagement, rewards and recognition.
- Direct and enforce all New York Fries’ policies, procedures, standards/regulations, at all times.
- Conducts annual performance reviews for all store teammates and submits recommended merit increases, where applicable.
- In close partnership with the Business Development Manager and HR department, investigates and documents all incidents of staff indiscretion and disciplines appropriately.
- Responsible for the completion of teammates weekly work schedules, weekly payroll sheets and teammates daily time reports.

**Operations**:

- Must acquire a detailed understanding of our various training programs and associated forms for administering and documentation of said programs.
- Responsible for store level cash control, including banking, verifying cash register deposits, conducting spot audits on floats, safe and cash registers.
- Responsible for ensuring that all training materials are current and properly displayed.
- Adhering to and enforcing all Department of Health codes concerning product storage, preparation and service.
- Ability to work all stations within the restaurant and correctly perform all associated duties.
- Ability to complete all paperwork assigned by BDM or Recipe Head Office personnel
- Manage all correspondence with head office, from the Daily Sales Report to the Uniform Order Form to the Hiring Packages.
- Seeks out promotional and marketing opportunities for the Store and coordinates any local marketing campaigns, while maintaining open lines of communication with other Store Managers, BDM/Marketing and Head Office, suppliers, landlord & mall officials, local merchants and customers.
- Communicates to Recipe’s Head Office on any serious matters concerning such matters as: customer complaints, customer or teammate injury, teammate employee relations matters, product quality etc.
- Ability to conduct all aspects of NYF’s customer service policies and procedures.
- Ability to competently operate and train all equipment, including the POS system, all equipment associated in the storage, assembly and serving of New York Fries’ food and drinks.
- Must continuously acquire an in-depth knowledge of New York Fries’ products including ingredients & allergens and be able to answer all customer concerns and questions.
- Ensure all Food Safety procedures and protocols are maintained and documented.
- Preparation of all food products, such as, french fries, hot dogs, toppings, dips and other condiments.
- Ensure all equipment is properly cleaned & maintained and in correct working.
- Ensure appropriate inventory level are maintained to meet the current sales levels
- All other duties, as assigned by the Business Development Manager or other Head

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