General Manager

5 months ago

London, Canada Comfort of Living Full time

**General Manager**
- **Reports to**:_ Owner/Management Company
- **Qualifications**:_
- Must be an RN or RPN in good standing with the CNO
- Previous managerial experience in a retirement home or long-term care home
- Demonstrated understanding of/empathy for the needs of seniors
- Ability to relate to all levels of staff, the residents and their families with a high degree of patience, tolerance and confidentiality
- Initiative, good judgment and leadership abilities, supervisory capabilities
- Good communication skills; both oral and written. Good public relation skills.
- Working knowledge of the following legislation:

- Retirement Homes Act
- Residential Tenancies Act
- Employment Standards Act
- Labour Relations Act
- Occupational Health and Safety Act
- Workers’ Compensation Act
- Coroner's Act
- Regulated Health Professions Act
- Familiar with ORCA Standards
- **Responsibilities**:_
- Administer, coordinate and direct all activities of the residence
- Ensure the provision of high-quality care for residents and resident satisfaction
- Maintain confidentiality of all financial, personnel and resident data
- Be knowledgeable of and practice residence's fire and safety programs
- Refer and adhere to all policies and procedures as they are in effect
- Manage residence in accordance with legislative requirements
- Provide leadership and motivation to the staff for the achievement of the residence's objectives
- Establish or facilitate new services with the approval of the Owner/Management Company
- Ensure maintenance of accurate records of residents, personnel, and the operations in order to provide regular reports to the owner/Management Company on the activities, needs and problems of the residence
- Complete month-end accounting reports and submit to Owner/Support Office.
- Represent the Owner/Management Company at all meetings
- Negotiate and enter into contracts required for ordinary operations of business
- Liaise and consult with inspectors and professionals in relation to the operation of the residence
- Undertake all other responsibilities delegated by the Owner/Management Company

Staff Supervision:

- Be knowledgeable of job responsibilities and descriptions of all staff
- Provide supervision and direction for all office and management staff
- Assess and monitor staffing needs
- Select, hire and as necessary, terminate employees
- Conduct performance appraisals and evaluations of employees
- Ensure that Registered Staff members are current in their registration with the College of Nurses of Ontario
- Provide orientation, instructions, supervision and on-going in-service training of all employees
- Prepare agenda for general staff meetings with input from personnel
- Monitor adherence to fire and safety procedures in the residence. Ensure continued participation of all staff in fire drills and safety measures.
- Ensure that assignments and work duties are divided fairly between staff and shifts
- Handle all employee relations for both unionized and non-unionized staff
- Handle all labour grievances
- Ensure residence is adequately staffed to ensure an approved level of service
- **Salary**_

TBD depending on level of experience

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, ON N6C 1K9: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Nursing/Management: 1 year (preferred)

Licence/Certification:

- CNO Membership (required)

Work Location: In person

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