Concierge/guest Service Representative

7 months ago

Tofino, Canada Wickaninnish Inn Full time

Join our Front Office Team as a Concierge/Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. This position will work as both a Concierge and Guest Service Representative, and is available year round or for a seasonal term from through October.

A **Guest Service Representative **(GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests’ experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in

**Objectives**:

- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards
- Responsible for day-to-day guest requests regarding travel arrangements to and from Tofino, recreation trips, recommendations of local activities/dining options, and the like
- Assist with special occasion bookings (Wedding proposals etc.)
- Clerical duties such as maintenance of reservation files and day to day operational paperwork are required
- Take and process reservation calls
- Welcome guests, check in and check out guests, assisting with luggage
- Guest Orientation
- Deliver amenities (fruit plates, room deliveries etc.)

**Requirements**:

- Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
- Hotel or Resort experience an asset
- Substantial prior experience in a Guest Service role necessary
- Excellent interpersonal and communication skills, both written and verbal
- Familiarity with services and activities offered in Tofino, Ucluelet and Vancouver Island
- Valid Class 5 Driver's License
- Ability to transfer luggage from vehicle trunks to bell carts, ranging up to 40lbs
- A professional and groomed appearance, calm and capable demeanour
- Attention to detail and ability to multitask
- Knowledgeable about, and capable to meet and exceed, Relais & Chateaux and AAA 4 Diamond standards
- Working knowledge of Maestro, Word and Excel an asset
- Must be willing to work evenings and weekends
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
- A mutual understanding of your employment duration will be determined during your interview
- Must be legally authorized to work in Canada

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Tips

Licence/Certification:

- Authorization to work in Canada (required)
- Class 5 Driver's License or equivalent (required)

Work Location: In person

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