Duty Manager, World Waterpark

3 weeks ago

Edmonton, Canada West Edmonton Mall Full time

The World Waterpark Duty Manager will assist with supervising staff and ensuring the completion of daily tasks. This position will also be responsible for encouraging a positive working environment for employees and a safe, pleasant experience for our guests.

Primary Responsibilities:

- Providing daily leadership and supervising all operational staff and activities of the World Waterpark including Supervisors, Aquatics, Food & Beverage, Guest Services, and Sky Flyer Zip Line.
- Acting as a point of contact for all company initiatives, outside agencies, governing bodies or emergency issues in the absence of the World Waterpark Manager and Assistant Manager.
- Responding to guest inquiries and concerns in a friendly, effective, efficient manner and acting as the point of contact for any major events or activities in the park in the absence of the Manager and Assistant Manager.
- Assisting with the interviewing, hiring, training development, and performance management of the staff and acting as a mentor and role model within the workplace.
- Ensuring all park opening and closing duties, checklists, first aid reports and operational elements are maintained and adhered to daily.
- Stepping in to assist with all departments of the park as required.
- Working alongside the rest of the Waterpark Management team with recommending, designing, and implementing of staff training programs and procedures.
- Assist with the organization of Lifesaving Society courses and programs.
- Monitoring daily Waterpark cleanliness and request cleaning/maintenance support as required to ensure a safe environment for guests and staff.
- Ensuring effective communication with staff and any related initiatives and programs concerning West Edmonton Mall and World Waterpark are relayed.
- Other responsibilities as required.

Desired Qualifications:

- Previous supervisory or management level experience in a recreation center, aquatics facility or amusement-based operation.
- Post-secondary education in Business Management, Recreation Management, or in a related discipline is a definite asset for the role.
- Experience working successfully with all employees including mentoring those new to the workforce and leading large scale teams.
- Excellent communication, interpersonal, and customer service skills complemented by strong team building and motivating abilities.
- A sound grasp of modern business principles, time-management, organization expectations, and staff management practices.

Terms of Employment:

- This is a full-time position that requires flexible availability Monday through Sunday, days, evenings, weekends and holidays.
- This is a salaried position that will depend on experience and qualifications.
- Must be able to pass a basic security clearance.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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