Information Management Support Officer

1 month ago

Ottawa, Canada National Research Council Canada Full time

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.

Working within an enterprise IM/IT team, you will work with designated groups across the NRC to:

- Triage IM enquiries and coordinate IM training and communication initiatives;
- Provide basic training, advice and guidance on the management of NRC information and data;
- Support employee usage of content management solutions, including Microsoft SharePoint;
- Maintain and develop documentation related to the usage of content management solutions, IM practices and IM service delivery; and
- Deliver services to streamline and improve IM practices.

You will also participate in a range of IM projects and contribute to the continuous improvement of IM/IT processes and solutions across the NRC.

**Screening Criteria**:
**Education**:
Post-secondary degree from a recognized university or college in a field related to the position or an acceptable combination of education, training and experience related to the information management field.

For information on certificates and diplomas issued abroad, please see Degree equivalency

**Experience**:

- Experience providing functional advice and guidance for an Electronic Document Management System, such as SharePoint or GCDocs to all levels of staff and management.
- Experience assessing the needs of clients through interviews and/or business analysis and/or surveys.
- Experience in developing and maintaining various documentation related to the usage of EDRMS and IDM guidance, advice and processes.
- Experience providing client service, including but not limited to responding to queries, providing information pertaining to policies and procedures.

**Condition of Employment**:
Secret (II)

**Language Requirements**:
Bilingual Imperative CBC/CBC

Information on language requirements and self-assessment tests

**Assessment Criteria**:
**Technical Competencies**:

- Comprehensive knowledge of information management and recordkeeping legislation, policy, regulations, standards, theories, principles, practices and tools.
- Knowledge of techniques and practices relating to client service, training and change management.
- Ability to effectively support clients and create client-focused processes, responses and user documentation.
- Ability to listen to staff at all levels and to communicate clearly and effectively both verbally and in writing in French and English.
- Knowledge of Government policies, directives, guidelines, procedures, and acts related to Information Management, ATIP, Security of Information, and other relevant fields is considered an asset.

**Behavioural Competencies**:

- Management services - Client focus (Level 2)
- Management services - Communication (Level 2)
- Management services - Conceptual and analytical ability (Level 1)
- Management services - Initiative (Level 1)
- Management services - Results orientation (Level 1)
- Management services - Teamwork (Level 2)

**Competency Profile(s)**:
**Relocation**:
Relocation assistance will be determined in accordance with the NRC's directives.

**Compensation**:
From $60,143 to $70,963 per annum.

In addition, the incumbent will receive the Bilingualism Bonus of $800 per year.

NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.

**Notes**:

- A pre-qualified list may be established for similar positions for a one year period.
- The incumbent must adhere to safe workplace practices at all times.
- We thank all those who apply, however only those selected for further consideration will be contacted.

Please direct your questions, with the requisition number (17504) to:
Telephone: 343-548-9537

**Closing Date**:9 February 2023 - 23:59 Eastern Time

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