Teller/customer Service
2 months ago
Calforex est un chef de file des bureaux de change canadiens qui détient 9 succursales à travers le pays. Chez Calforex, nous sommes fiers de fournir à notre clientèle d’excellents services de change personnalisés et un service à la clientèle hors pair. Calforex cherche à agrandir son équipe, avec des personnes motivées et talentueuses souhaitant offrir un environnement accueillant et professionnel à notre clientèle et à notre personnel.
Le poste de caissier/caissière est le visage de la société, au contact de notre clientèle et des touristes du monde entier. Pour réussir chez Calforex, les compétences suivantes sont nécessaires:
- Offrir un environnement accueillant et jovial à notre clientèle lors des transactions en succursale, des échanges téléphoniques ou par courriel.
- Interagir avec la clientèle pour bien cerner les besoins individuels et offrir les produits et services les mieux adaptés.
- Savoir résoudre les problèmes et s’adapter face aux défis.
- Communiquer efficacement et de façon professionnelle avec la clientèle au sujet des politiques de Calforex et de la réglementation fédérale et provinciale relative aux entreprises de transfert de fonds.
- S’engager à suivre des formations continues sur la réglementation relative à la lutte contre le blanchiment d’argent et le financement des activités terroristes.
**Qualifications demandées**:
- Diplôme d’études secondaires ou équivalent
- Savoir utiliser avec confiance les ordinateurs, les boîtes de courriel et naviguer sur internet
- Compétences avancées en communication écrite et orale dans les langues suivantes : Français et anglais
- Au moins 2 années d’expérience professionnelle dans le service à la clientèle.
- Au moins 2 années d’expérience impliquant la manipulation d’argent.
- Disposer de moyens de transport fiables ou capacité à se rendre à la succursale durant les heures d’ouverture.
- Obtention d’un certificat de bonne conduite.
Calforex is a Canadian leader in Foreign Exchange services operating nine retail locations in Canada. At Calforex we take pride in offering our clients competitive personalized foreign exchange services and providing unmatched customer service. Calforex is seeking motivated, talented team members who are dedicated to providing a welcoming and professional environment for our clients and fellow employees.
The position of teller is of a front-line ambassador to both our local clientele and tourists from across the globe. Success at Calforex relies on the following:
- Engaging with clients to accurately determine their needs and offer appropriate products and services.
- An aptitude for problem solving and responding flexibly to new challenges.
- Communicating effectively and professionally with clients regarding Calforex policy and Federal or Provincial regulations for Money Service Businesses.
- Commitment to on-going training for Anti-Money Laundering and Anti-Terrorist Financing legislation and regulatory requirements.
**Required Qualifications**:
- High school diploma or equivalent.
- Advanced verbal and written communication skills in the following languages: English/French
- Minimum 2 years of professional customer service experience.
- Minimum 2 years of professional cash handling experience.
- Reliable transportation or ability to commute during Branch hours.
- Ability to pass a Police Clearance Report.
**Job Types**: Full-time, Part-time, Permanent
Pay: $15.00-$20.00 per hour
Expected hours: 25 - 36 per week
Schedule:
- Evening shift
- Every Weekend
- Holidays
- Night shift
Work Location: In person
Expected start date: 2024-10-28
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