Customer Program Manager

7 months ago

Langley, Canada StandardAero Full time

Specific Accountabilities

**Account Leader - External
- Acts as primary point of contact on key customer accounts, ensuring responsiveness in communication to requests and inquiries on new potential opportunities, and provides timely project communications on all on-going jobs from induction to invoicing.
- Prepares, generates and distributes project plans, reports, order acknowledgments, estimates, invoices, and other applicable project deliverables as required to customers
- Accurately receives, records, and distributes customer input and feedback on new and on-going projects to relevant internal and external stakeholders to provides timely responses to customers
- Cultivates loyalty through a commitment to customer satisfaction, including management of customer requirements, hosting and coordinating visits, addressing complaints/concerns, and other ad hoc requests.
- Builds and expands on business relationships with key customers, with a focus on demonstrating trust, accountability, and a commitment to excellence.

**Project Manager - Internal**
- Applies project management principles leading planning, implementation, and management of project plan for each customer project for helicopter maintenance, repair, modification, or upgrade, including cross-functional coordination of relevant departments and stakeholders, from induction to invoicing
- Actively collects, analyses and interprets project data related to required labour, materials and subcontract processes to develop and manage critical path milestones and project costing in collaboration with production and supply chain
- Designs strategies to mitigate risk and proposes innovative solutions to complex issues, influencing buy-in from all stakeholders to achieve successful project execution
- Uses project planning schedules to forecast shop openings (available shop slots) and assists with meetings and presentations in support of sales and business development teams on new opportunity pursuits with prospective and existing customers and OEMs.
- Provides timely and accurate project reporting to site management team and participates in organization and prioritization of projects and programs in collaboration with management
- Provides team leadership and mentors, coaches, and empowers others to ensure transaction timelines are met or exceeded

Minimum Educational/Academic Requirements*
- The typical minimum level of education to perform this job competently is a Bachelors Degree in Business Administration, Management, or Engineering, or equivalent work experience
- Certification or experience in Project Management, such as PMP/CAPM accreditation, or equivalent work experience is highly recommended.
- Certification or experience in aviation, maintenance/repair, or manufacturing is an asset. Certification or experience with MS Project and/or other project planning tools is an asset.

Required Skills/Experience*
- A passion for learning, professional practice, and continuous improvement.
- Strong verbal and written communication skills, as well as presentation skills.
- Strong planning, organizational, analytical, decision-making and problem solving skills while demonstrating situational awareness.
- Strong financial acumen; prior experience with budgets & planning.
- Great teamwork and team leadership skills, including ability to lead teams in a matrix environment (without necessarily direct reporting lines).
- Experience and eagerness in building strong working relations with external customers.
- Comfortable and competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
- Self-motivated with the ability to motivate others.
- Knowledge and experience with Windows PCs and Microsoft Office suite, particularly Excel, Powerpoint, and Word.

**About Us**

When you work at StandardAero, you're not just an employee, you're part of a vibrant company of like-minded people, all working collaboratively towards the same goals. We succeed as a team because we value the unique contributions and perspectives of all of our people, fostering a culture of collaboration and excellence. It's a culture that promotes mutual respect and effective communications to create an environment of stability, shaping the organization and forging a successful future. Our goal is to be the best place to work, giving each and every employee the opportunity to reach their maximum potential through continuous learning and advancement opportunities, allowing all team members to exceed their potential and empower everyone's success.

StandardAero is owned by Carlyle, a global investment firm with deep industry expertise that deploys private capital across four business segments: Corporate Private Equity, Real Assets, Global Credit and Investment Solutions.

**Raising the Standard of Excellence since 1911**

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solut

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