Customer Service Representative

6 months ago

Waterloo, Canada Contender Logistics LTD Full time

**What you’ll do**

The role will be a combination of a few different responsibilities throughout the day, in a nut shell, you will be responsible for managing the dozens of shipments that we have on the go at any given time. You will work within a couple of our internal software systems to help put together the required paperwork that goes along with each shipment, consistently checking in on shipments, and then providing clients with updates, as well as coordinating the timing for any pickup or delivery appointments. You will work hand in hand with our operations teams and sales team. It will be fast paced and will require you to have the ability to switch tasks consistently, well being able to return to the previous task at a future point.

**Who you are**:

- You are a well organized individual
- You are a creative thinker and good problem solver
- You are able to resolve problems
- You have strong communication skills
- You are persistent and persuasive
- You are Responsible
- You enjoy strategizing and are always up for a challenge
- A fast-paced environment excites you
- You are resourceful, if you don’t know an answer you find it
- You are not afraid to ask for support
- You work well with a team

*

**Core Competencies**: Time and Task management, Relationship Management, Client Service, Teamwork, Problem Solving, Eagerness to Learn, Conflict Resolution, Decision Making

**Benefits of working for Contender**

Aside from the competitive salary Contender offers, there is very large opportunity for growth; you have the opportunity get in on the ground floor at a company that is growing at a very fast-paced month over month. As a result of this, there is a room for internal growth as company continues to grow. We’re looking for someone that we can trust with the role, with that comes the ability to work independently, and be a problem solver. You will have the ability to work remotely from time to time, and flexible work hours if needed. There are also company lunches, BBQs and events throughout the year that allows the team to get together and be a community. You will receive a benefits package after 3 months of full-time work.

**The Company**

Contender Logistics is a Freight Brokerage that operates throughout North America. As a brokerage, Contender does not handle the physical goods, we simply negotiate the best possible price on behalf of our clients, take a fee for doing so, and ensure that the shipment runs smoothly from A to B. Contender Logistics was founded in February 2019. We are a younger team that come from a variety of different industries/backgrounds, this makes for a corporate culture similar to one of a tech start up. We have shown fast growth in the logistics space with the intentions of continuing to grow at the same pace. Everyone is committed to their roles and the company’s success, however casual dress, consistent office banter, and team lunches make it an enjoyable spot to come in to work each day

**Salary**: $45,000.00-$50,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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