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Servicenow Product Owner

2 months ago

Toronto, Canada eTeam InfoServices Pvt. Ltd Full time

Job Title: ServiceNow product owner

Job location: Toronto ON

Job type: Fulltime permanent only

**Skills Required**:

- Strong in IT Service Management background with good knowledge in IT Business Management (ITBM) umbrella
- IT Service Management (5+yrs), ServiceNow (4+yrs) with total ServiceNow Tech and functional exp (8+yrs)
- IT software consulting experience with minimum 4 years' experience supporting and implementing ServiceNow ITBM suite of products
- Certified ServiceNow Product Owner Product Manager (POPM)
- ServiceNow experience with ITSM (Incident, Change, Release) & ITBM module (Project Portfolio Management, Release Management, Agile Development, Test Management, etc. is crucial
- Expertise and Hands on experience with ServiceNow ITBM is required. Experience with other ITBM tools like Client PPM, Clarity etc. would be advantage
- Technical expert in ServiceNow with Management, Demand Management, Financial Management, Resource

**Roles & Responsibilities**:

- Develop extensive knowledge of the ServiceNow Products - ITSM and ITBM
- In-depth understanding of the product offerings and align those with customer expectations to propose solutions, improvements, and values
- Design and Define ITBM Process flows as per customer requirement aligned to ServiceNow OOB offerings
- Enhance customer knowledge in ITBM with Showcasing features such as Project Workbench, Demand Workbench, Agile Story boards, Backlogs Reporting etc.
- Closely work with Product manager to understand customer needs and help to drive product adoptions in multiple area
- Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
- Setup Product development roadmap collaborating with Product managers and architects
- If required Co-ordinate with ServiceNow PS for development or configurations and get it delivered to customer based on agreed timeline
- Develop custom software solutions as required through scripting and software development
- Prepare technical documentation as specified in customer contracts and as internally required
- Guide Customers through demonstrations & training
- Deliver project on customer premise or remotely as required

**Salary**: $68,600.66-$120,000.78 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Product Management: 7 years (preferred)
- ServiceNow: 5 years (preferred)

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