Assistant Store Manager

4 weeks ago

West Vancouver, Canada Thierry Ambleside Full time

**Who we are**:
Thierry Busset is widely regarded as one of the finest pastry chefs in North America. Our shop boasts a stunning room featuring classic chocolates, macarons, cakes and pastries; all items are hand-made daily using only premium ingredients. Barista-crafted espresso and liquid chocolate beverages are also a central part of the cafe, complimented by a selection of sandwiches, soups, and savoury offerings. We are also licensed and offer a selection of wine and spirits to complement our wide array of products.

**Who you are**:
The Assistant Store Manager will ensure a superior guest experience through excellent hospitality and thoughtful service. The Assistant Store Manager must possess strong leadership and communication skills, a passion for hospitality, and the ability to build strong performing teams.

**What you'll do**:

- Continually improve service strategies to always ensure our customers receive best in class service - Provide ongoing leadership, development and motivation to the FOH team.
- Recruit, onboard, train, performance manage, and schedule FOH staff
- Work closely with the Pastry Chef and culinary team to support and deliver a unique culinary experience.
- Manage all health, safety and sanitation standards, ensuring that requirements are met and maintained.
- Actively engage with guests, cultivating relationships and guest satisfaction
- Ensure coffee bar & program are running efficiently, working with baristas to maintain standards, coffee machine maintenance and recipes
- Identify gaps in customer satisfaction and assist in the development of corrective and proactive action plans where appropriate
- Proactively respond to third party review sites and guest comments in coordination with communications team
- Assist with generating business growth through local marketing initiatives
- Ensure all fixed assets are in good working condition, oversees preventative maintenance of assets
- Ensure shipping and receiving to other café locations operates effectively; conduct inventory counts
- Assist with merchandising product in according with company and brand standards - Assist with photo shoots to develop
- Communications assets for website, social media, promotional collateral etc

REQUIRED EXPERIENCE AND QUALIFICATIONS:

- At least 2 years of customer service experience at a supervisory level in a hospitality/restaurant environment
- Proven commitment to a premium level of quality in both guest service and the overall operation of the establishment
- Strong problem-solving skills with demonstrated commitment to immediate service recovery solutions
- Skilled at developing and creating experiences that drive customer satisfaction and loyalty
- Superior communication skills with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
- Excellent planning and organizational skills with the ability to handle conflicting deadlines
- Level 1 and Level 2 Food Safe Certification is required
- Serving It Right License is required
- Must be able to work a flexible schedule, including weekends and holidays

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