Junior System Support Analyst, Business Solutions

1 month ago


Toronto, Canada Burgundy Asset Management Ltd Full time

**Position Overview**:
Organization: Burgundy Asset Management Ltd
Title: Junior System Support Analyst, Business Solutions
Reports to: Senior Manager, Head of Project Management, Business Solutions Team

**Come work at Burgundy**
Burgundy Asset Management is a leading global investment manager providing discretionary investment management for private clients, foundations, endowments, pensions, and family offices. Founded in 1990, Burgundy strives to protect and build our clients’ wealth over the long term. Burgundy is fully independent, and employee owned.

**The Position**

**What is in it for you?**
At Burgundy our culture is one of radical responsibility. We thrive in an environment where we are continuously learning and improving in service to our clients and one another. The position provides an excellent opportunity to work with various groups across the firm. The environment will be fast paced and will be filled with learning experiences that will benefit you moving forward.
- Work in person, for a dynamic, fast paced, progressive and high performing team
- Leaders who will support your development through coaching and mentoring
- Access to future career opportunities
- Opportunities to do challenging work
- Ability to make a difference and have a lasting impact

**Responsibilities**
In this role, you will:

- Triage incoming tickets through Jira
- Liaise with business, vendors and software development team regarding support requests
- Actively participate and take ownership of assigned tasks for projects and initiatives
- Troubleshooting after hours when needed
- Create and maintain system support guides and document processes for all systems supported by the Support team

**Skills and Specifications**
- Excellent interpersonal skills, with a proven ability to work effectively with teams
- Interested in investigating complex problems and making sense of information
- Willing and capable of understanding new business processes and technology quickly
- An excellent communicator
- Able to thrive independently in a fast-paced environment

**Required Qualifications**
- Post-secondary degree or diploma in computer science or other field related to information systems and technology
- Knowledge of SQL is a must
- Other programming skills as asset
- Experience with Dynamics and the Microsoft Power platform, W360 and/or Charles River an asset

We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
- Burgundy Asset Management Ltd. is an equal opportunity employer. Accommodations on the basis of disability, and other accommodations as required by the Ontario Human Rights Code, are available on request at all stages of the selection process and during employment._

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$65,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Financial services: 1 year (preferred)

Work Location: One location



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