Business Systems Analyst

4 weeks ago

Toronto, Canada Peoples Payment Solutions Full time

**About us**:
Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 30 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values; Strength-Based, Relationship Focused, and Passionate Execution. We believe people don't choose a company to work for, they choose a company to _join_. We also believe that people come first and each day we strive to be willing, trustworthy, and creative.

**About the work environment**:
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start & end times.

**About you**:
You are a seasoned, skillful product documentation writing wizard. You build strong relationships and liaise easily with other teams and skill levels to gather requirements and write the user stories. You have a strong technical background, with an understanding of payment systems, strong analytical skills, and excellent communication and listening abilities. You have experience with requirements management, software development methodology and should have worked extensively with business users, programmers, and Quality Assurance.

**About you / qualifications**:

- Bachelor's degree in Business Administration, Computer Science, or a related field and 5 years of work-related experience, or Master’s degree and 2 years of work-related experience, or 8 years equivalent work-related experience
- Proven experience as a Business System Analyst, preferably in the banking or financial services industry, with a focus on payment systems.
- Familiarity with payment formats and protocols such as ISO 20022, CPA, SWIFT, and other relevant standards
- Understanding of Agile methodologies and experience working in an Agile development environment.
- Experience in API development.
- Experience creating and maintaining comprehensive product documentation, including product operations, compliance, and product launch processes.
- Proficiency in using Jira and Confluence for managing project requirements, tasks, and documentation.
- Independent and self-driven, with the ability to gather detailed requirements from various stakeholders

**About the day-to-day**:

- Work with Product Owner to understand high-level requirements and capture business needs.
- Collaborate with cross-functional teams to gather, document, and analyze business requirements.
- Conduct detailed business process analysis and develop comprehensive process flow diagrams, user stories, functional specification documents, and use cases to facilitate system design and development.
- Obtain key inputs from Subject Matter Experts (SMEs), Architects, dependent teams and identify solution interdependencies. Accordingly, conduct system mapping and data mapping.
- Develop detailed user stories and acceptance criteria in collaboration with Product Owner
- Clearly articulate and document business requirements. Act as a liaison between business users and technical teams, translating business needs into technical specifications.
- Ensure enough prioritized backlog is available for the team before the sprint starts.
- Create and maintain documentation regarding all aspects of the product, including product operations, compliance, product launch processes, and system functionality.
- Utilize tools such as Jira and Confluence to manage and track project requirements, tasks, and documentation.
- Participates in design reviews and walk-throughs to communicate systems designs and validate proposed solutions.
- Give presentations/demonstrations of new product functionality to stakeholders and clients.
- Provide support during system implementation, including user training and post-implementation activities.
- Stay updated on industry trends, regulations, and emerging technologies related to payments and batch processing.

NOTE: Please accept our utmost appreciation for your interest; however only those applicants under consideration will be contacted. Peoples Group is an Equal Employment Opportunity employer.

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