Remote Quality Assurance Analyst
4 weeks ago
Overview:
The QA Analyst will review the account and call activity for operations, among other assigned duties. Quality assurance (QA) should be the cornerstone of your call center management efforts. This is because optimizing QA practices will help to enhance the quality of the service your team provides to their customers and increase their efficiency. Quality assurance (QA) is a way of preventing mistakes and avoiding problems when delivering solutions to agents
**Responsibilities**:
- Document issues and ensure errors are corrected by communicating findings to operations.
- Assess client and company requirements and ensure that these are met.
- Ensure that agents provide quality service in line with organizational objectives.
Optimize quality assurance to increase agents' efficiency through behavior modification, enhance quality service to consumers and improve close rates while minimizing consumer complaints through feedback on collection calls
Qualifications:
- Sitting for long periods of time, think, talk, listen and enter data into appropriate platform, some repetitive tasks.
TSICA
Pay Range: USD $36,000.00 - USD $42,000.00 /Yr.
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