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Quality Assurance Technician

5 months ago

Scarborough, Canada Accuenergy (Canada) Inc. Full time

Accuenergy is a Toronto-based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation.

Extraordinary outcomes need exceptional teams. We believe deeply in the power of a growth mindset for individuals and team development.

**DUTIES & RESPONSIBILTIES**:

- Lead/oversee investigation of customer complaints, RMA and internal non conformances
- Act as the primary customer quality contact for customer complaints
- Involvement in the new project launches process
- Participate in product and process design reviews to identify and prevent a potential failure.
- Lead quality improvement initiatives such as error proofing, cost of quality
- Provide direct daily quality support and guidance on quality control to cross-functional team on order execution
- Lead problem investigation and problem-solving to address quality concerns.
- Lead/oversee completion of required customer quality documentation such as test reports, certificate of compliance, certificate of analysis and others
- Establish quality standards including visual standards, document management standards, quality inspection instructions
- Create and maintain quality management system documents, ISO9001, ISO14001, ISO45001
- Assist/administer supplier and vendor audits and assessments
- Analyze quality data to identify trends and action plan
- Perform Advance Product Quality Planning activities
- Work in conjunction with process engineering to ensure the production process is meeting required product quality
- Participate in the development of FMEAs, control plans, SOPs, templates
- All other duties as assigned.

**KNOWLEDGE & SKILLS**
- Bachelor’s degree in Mechanical/Electrical Engineering
- Minimum 1 years of working experience in quality field
- Experience managing customer base from a quality perspective, proficiency in problem-solving and customer response
- Problem-solving ability in a production environment, team leadership utilizing problem-solving and statistical techniques
- Familiar with APQP tools and six sigma techniques (PFMEA, Control Plan, SPC, Capability study, DOE)
- Quality and Continuous Improvement mindset
- Analytical / data driven
- Ability to work under pressure and bind a team together (production, engineering, quality and other support)
- QMS auditor training/experience is an asset
- Ability to work under little or no supervision
- Strong analytical and organizational skills with the ability to prioritize and perform multiple tasks independently.

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Quality Management System: 1 year (preferred)

Work Location: One location