Specialized Homes and Support Services Manager

3 weeks ago

Burnaby, Canada St Leonard's Youth and Family Services Full time

**Brief Job Summary**:
This is a salary position working 35 hours a week (7 hour days). The position will oversee the day-to-day operations, staff assignments and direction for the SHSS program to ensure that the outcomes of the program are met. The Manager provides planning, coordination, administration, and supports all SHSS programs in the absence of the Director of Specialized Homes and Support Services and acts as acting Director.

**The Manager is required**:

- To be familiar with and adhere to the procedures and policies of the agency.
- To deliver the program services in accordance with government standards, acts, regulations and licensing requirements.
- To set an example for others through personal behavior which is respectful of others and which models professional ethics.
- To work towards a common vision and uphold the mission statement and philosophy of the agency.

**Key Duties and Responsibilities**:
1. Lead development of the SHSS Service Plan in collaboration with the child or youth and their SHSS Care Circle.

2. Provides supervision that supports consistent quality service, including supporting Service Provider Personnel and Subcontractors with implementation of strategies established in children and youth’s SHSS Service Plan.

3. Leads development of the child’s and youth’s transition plan (per the SHSS Service Plan), drawing on other experts where necessary and in collaboration with Guardianship Workers (if applicable).

4. Coordinates the child’s and youth’s care team to ensure integrated and holistic assessment and planning.

5. Provides leadership, guidance and participates with Service Provider Personnel and Subcontractors, families and others in planning and providing client plans, case conferencing, case management and the preparation of related documents and reports.

6. Facilitates training for Service Provider Personnel and Subcontractors.

7. Facilitates access to supplemental services to support children, youth, their families, and the Service Provider Personnel and Subcontractors.

**8.** Liaises with the community, government, families, officials, and professionals and promotes community involvement in the program.

9. Develop, implement and evaluate SHSS goals, objectives and procedures. Ensure that required standards are followed.

10. Hires and supervises staff and monitors daily residence operations.

11. Evaluates the performance of staff and identifies staff development needs.

12. Supports residents in achieving their outcomes. Monitors spending to adhere to operating budget allotments.

13. Acts or designates staff health and safety representative.

14. Performs other related duties as required by the Program or Program Director.

**Qualifications**:
A minimum of a diploma in a related human/social service field.

A minimum of three years recent related experience, including 1-year supervisory or administrative experience (or an equivalent combination of education, training and experience).

Specific training in behavioral modification, children under 12 years of age with support needs, attachment-based parenting, and relationship-based interventions (Trauma-informed practice).

Specific program, legislative/policy, provincial and other government frameworks and systems, labour relations or professional knowledge may be required depending on individual agency requirements.

**Skills**:

- Good oral, written and interpersonal communications skills.
- Demonstrated leadership skills.
- Thorough knowledge of program issues.
- Interviewing and assessment skills.
- Familiarity with use of computers and other electronic devices.
- Computer and basic software program knowledge (Windows, Teams, Excel)
- Basic understanding of budgets, finance and ability to learn payroll systems.

**Requirements**:

- Successfully complete and pass Criminal Record Review to work with vulnerable children.
- First Aid Certification with CPR training.
- Clearance through Ministry for Children and Families Hub Clearance.
- Covid Vaccination.
- Class 5 Driver’s license.

**Additional Information**:
This position is required to work in a stressful environment often dealing with youth in crisis, brought about by family problems. The ability to function independently and frequently under pressure, including managing emergencies. Evening, holiday and weekend work may be required.

**Benefits Package for all positions include**:
**Vacation Benefits** - All permanent staff receive paid vacations with an annual maximum of 126 hours for full time employees and a pro-rated maximum for part time employees. (I.e. 32 hours’/week employees accrue a maximum of 115 hours).

**Sick Benefits** - All permanent staff receive paid sick leave with an annual maximum of 105 hours (8.75 hours per month) for full time employees and a pro-rated maximum for part time employees. (I.e. 32 hours’/week employees accrue a maximum of 96 hours).

The Medical, Dental & Extended Health Care benefits will commence

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