Campus Coordinator

**Requisition Details**:

- **Job Title**:Campus Coordinator**:

- **Requisition #**:23-613R1**:

- **Campus**: Milton
- **Department**: Satellite Campus Administration
- **Payband**: F
- **Starting Rate**: $30.00
- **Payband Range**: $30.00 - $34.77
- **Hours/Week**: 35
- **Posting Date**: Thursday, November 16, 2023
- **Closing Date**: Thursday, November 30, 2023 at 11:59 PM EST
- **Vacancy Type**: Support Staff - Full-time

Support Staff Full-time New Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The incumbent will provide a wide variety of administrative and front-line customer service functions at the Milton campus. The Coordinator’s key responsibilities include: primary contact for many College student services, general student inquiries/support, campus space booking, and administrative support to the campus manager. In addition, the incumbent is responsible for coordinating operational duties by liaising with Housekeeping and Facilities Management when appropriate. The incumbent provides support as coordinator for the assigned Campus.

**Responsibilities**:

- Provides timely and accurate information and direction to students and visitors concerning College Services
- Maintains up-to-date knowledge of College policies, procedures, and practices
- Understands the admission process, including required forms and documents, and maintains student confidentiality
- Refers students to Program Coordinators, Admissions Officers, testing and assessment staff, Credit Transfer Advisors, continuing education, corporate training, etc. to aid prospective students
- Provides guidance and support to students experiencing problems accessing or obtaining information and services, and refers to the appropriate service or program area for resolution where appropriate
- Refers students to the online booking system to schedule appointments for Counselling Services, Accessibility Services, Learning Services, and other student service areas
- Supports student access to ancillary services on campus (i.e., Locker assignments, parking permits, ONE Card, etc.)
- Provides support, direction, and guidance to campus staff members working in various departments
- Supports the Work Location Initiative (WLI) office scheduling for appointment-based student service delivery; Responds to service delivery issues and problem-solving
- Ensures consistent and effective procedures are coordinated in alignment with other campuses
- Collects data, monitors trends and patterns, identifies key issues, and targets continuous improvements
- Liaises with campus ITS, Security, Facilities Management, Housekeeping, Campus Manager, and other stakeholders for collaboration and quality assurance
- Observes and reports on operations maintenance and submit work requests for on-campus issues
- Communicates necessary information to the Campus Manager regarding campus-related concerns from faculty and students
- Provides campus coordination and welcome desk coverage at other campuses
- Provide clerical support for the Campus manager
- Builds and maintains relationships with all schools and services involved with participation/planning of events; Supports space allocations for special events
- Leads tours for special events and non-student stakeholders
- Monitors and maintains campus SharePoint, Microsoft Teams, and eConestoga sites, verifying current information, updates, and changes
- Coordinates and maintains evening/weekend room timetables at the campus for all classrooms, labs, etc.
- Assists faculty and staff with one-time room bookings to accommodate changes in the room needs ensuring no room conflicts
- Coordinates with the Campus Manager to maintain up-to-date and current listings of all campus-related activities and events
- Initiates daily room activity summary for Security and Housekeeping to ensure communications between all levels
- Researches best practices and policy and procedures
- Builds strong internal and external relationships

**Qualifications**:

- Two-year Diploma in Business, Social Sciences, or a related field
- Two years of practical experience in customer service, frontline support, and making referrals, preferably in an educational setting
- A good understanding of academic operations is required, as well as knowledge of college post-secondary, continuing education, and apprenticeship programs
- Demonstrated experience working with and supporting a diverse student/client population
- Strong understanding of rules related to advising, privacy, and confidentiality
- Independent judgment, strong critical thinking, customer service, and problem-solving skills are required
- Excellent interpersonal and communication skills
- Sensitivity, compassion, and a student-centered approach are imperative
- Ability to work under pressure with frequent interruptions, excellent time management, adaptability, and flexibility whi