Service Advisor

3 weeks ago

Bolton, Canada CarHub Automotive group Full time

Caledon Chrysler, a division within CarHub Automotive Group, is currently searching for a professional Service Advisor to join our successful team.

**Responsibilities**
- Greet customers in a friendly and professional manner and maintain their loyalty to the dealership.
- Coordinate customer and vehicle processing, providing cost and time estimates to complete and follow through to delivery to ensure customer satisfaction.
- Communicate the need for additional work; explain the details to the customer, including the extra cost and time consideration, and document properly on the repair order.
- Interpret warranty information and policies to customers.
- Stay current on technical and performance information on all vehicles serviced by the dealership.
- Follow up progress of each repair order during the day, contact customers by phone or text regarding changes in the estimate or time promised.
- Assist customers in picking up vehicles and note any problems they have so that an appointment for correcting a problem can be scheduled.
- Explain service work, including following maintenance requirements, to customers.
- Notify customers when backorder parts become available.
- Check and review work in process and open R.O.’s to see that all work is being performed correctly and the schedule is being met, as required.
- Diagnose the specific customer problems accurately and describe them clearly on repair orders.
- Assist the Service Manager as necessary.
- Other duties, projects, etc., as requested by management.

**Experience, Skills and Attributes**
- Previous experience in a service advisor role within the automotive dealership environment
- 1-3 years of customer service experience.
- A great attitude
- Thrives in a fast-paced environment and works well under pressure.
- A valid driver’s license and clean driver’s abstract.
- Strong organizational skills.
- computer skills and familiarity with Microsoft Office.
- Strong attention to detail. Friendly and trustworthy individual.
- A desire to achieve the very best in customer service and teamwork.
- Excellent listening skills.
- Problem solver.

If it sounds like we’re describing you, we would love to hear from you. Please forward your cover letter and resume in confidence to us. Tell us why you are best suited for this position, and let us know how you found out about this opportunity.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

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