Service Advisor

6 months ago

Bolton, Canada CarHub Automotive group Full time

Caledon Chrysler, a division within CarHub Automotive Group, is currently searching for a professional Sales Representative to join our successful team.

Whether you are looking to start your career in automotive sales or propel forward your already existing career in automotive sales, we encourage you to read this listing carefully.

**Our commitment to you**
- Learning tools and career advancement pathway
- Specialized training
- Clear and defined day to day schedule
- Welcoming and professional environment

**Your commitment to us**
- A genuine curiosity to learn sales methodology
- Motivation to strive forward and break through the status quo of today’s automotive buying experience
- Task ownership with a strong ability to see through processes from start to finish
- You have an OMVIC

Please send us your resume if you have the following
- Customer service experience (restaurant, hotel, automotive, retail, call center, bank, etc.)
- Professional and friendly phone manner
- An ability to work fulltime 5 days a week including Saturdays (you would get a weekday off)

Having experience in the industry is an asset, however not a necessity.

We truly want talent who is striving to learn the latest professional sales methodology and can implement it with integrity.

Please do not hesitate to leave a cover letter.

**How to stand out?** Think of a time you felt someone treated you well in the service industry versus how you felt when someone treated you poorly and write 1-3 sentences of that experience in your cover letter.*
- Must be customer service oriented
- Positive attitude
- Go-getter who looks for opportunities to connect with customers and follows through
- Knowledge about cars or willingness to spend time learning about the vehicles we sell
- Excellent communication skills, both verbally and in writing
- Computer savvy - must be able to learn new software quickly - most of the day will be on the computer
- Phone manner must be friendly, personable, accommodating and above all professional and calm no matter what the circumstances
- Be able to work on Saturdays

**Assets**:

- Car dealership or automotive experience
- OMVIC License **(MUST)**:

- Knowledge of vehicles
- Ontario G Driver's License

**This position is 100% commission based**. If it sounds like we’re describing you, we would love to hear from you. Please forward your cover letter and resume in confidence to us. Tell us why you are best suited for this position, and let us know how you found out about this opportunity.

**Responsibilities**
- Greet customers in a friendly and professional manner and maintain their loyalty to the dealership.
- Coordinate customer and vehicle processing, providing cost and time estimates to complete and follow through to delivery to ensure customer satisfaction.
- Communicate the need for additional work; explain the details to the customer, including the extra cost and time consideration, and document properly on the repair order.
- Interpret warranty information and policies to customers.
- Stay current on technical and performance information on all vehicles serviced by the dealership.
- Follow up progress of each repair order during the day, contact customers by phone or text regarding changes in the estimate or time promised.
- Assist customers in picking up vehicles and note any problems they have so that an appointment for correcting a problem can be scheduled.
- Explain service work, including following maintenance requirements, to customers.
- Notify customers when backorder parts become available.
- Check and review work in process and open R.O.’s to see that all work is being performed correctly and the schedule is being met, as required.
- Diagnose the specific customer problems accurately and describe them clearly on repair orders.
- Assist the Service Manager as necessary.
- Other duties, projects, etc., as requested by management.

**Experience, Skills and Attributes**
- Previous experience in a service advisor role within the automotive dealership environment
- 1-3 years of customer service experience.
- A great attitude
- Thrives in a fast-paced environment and works well under pressure.
- A valid driver’s license and clean driver’s abstract.
- Strong organizational skills.
- computer skills and familiarity with Microsoft Office.
- Strong attention to detail. Friendly and trustworthy individual.
- A desire to achieve the very best in customer service and teamwork.
- Excellent listening skills.
- Problem solver.

If it sounds like we’re describing you, we would love to hear from you. Please forward your cover letter and resume in confidence to us. Tell us why you are best suited for this position, and let us know how you found out about this opportunity.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 2

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