Field Superintendent

1 week ago

Calgary, Canada Creative Door Services Full time

Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.

We have an immediate opening for a **Field Superintendent** located in the **Calgary Branch**. Reporting to the Field Operations Manager, The Field Superintendent is responsible to supervise in commercial installations, residential installations, and service jobs from the beginning through to completion if needed. This role is a permanent, full time position.

**Essential Duties and Responsibilities**:

- Execute on duties or tasks within the operations department, as assigned by the Field Operations Manager
- Schedule and conduct weekly divisional toolbox meetings, and follow up with written minutes from each
- Participate in hiring and disciplinary conversations as per the FOM request
- When required on the tools completing scheduled work
- Actively on the commercial service on-call, when required
- Providing training and development of field technicians as and when required
- Out of town travel for installation and service work, not limited to weekdays, included evenings and weekends
- Conduct and attend project kick off meetings with CDS field crew and customer superintendent
- Create and participate in safety pre-quals completion of required paperwork by customer
- Communicate efficiently with the customer/general contractor/owner on job
- ie: job statues, issues and resolutions
- Communicate efficiently with sales for change orders
- provide time and material required
- Provide feedback to Coordinators, supporting effective dispatching of technicians, timely completion of work orders and accuracy and timeliness of billing process
- Complete quality and safety checks throughout the project cycle when requested by FOM
- Proactively support the CDS safety program and initiatives, comply with all safety policies and procedures (including customer site specific programs), and ensure utilization of safe work practices on site, in the warehouse and office
- Ensure CDS field crew workmanship adheres to CDS quality standards, and identify and implement improvements to standards as appropriate
- Conduct site walk throughs, when requested by FOM to identify and resolve deficiencies, prior to CDS field crew leaving the worksite at project close
- Recommend and implement necessary action to improve revenue generation and profitability within the department
- Maintain consistent customer contact and communication along with aggressive follow up to other involved parties to ensure excellent customer service and growth
- Assist sales personnel and coordinators with technical support, site inspections and labor estimates where required.
- Maintain positive customer relationships, for CDS, in collaboration with the GM, FOM and sales team
- Maintain a positive attitude and communication style with customers and employees in all circumstances
- Communicate new business opportunities and market intelligence to the GM
- Accountable to making sure safety training and tickets are up to date and valid
- clearly communicate to scheduler on required renewals
- such as Fall Protection, OSSA Elevated Work Platform, Standard First Aid, CSTS, etc)
- Comfortable with heights (ladders & lifts)
- Must be able to lift at least 75 pounds or more depending on job scope (residential VS commercial)
- Must be able to work outside in all different weather conditions, including cold and extreme heat. Lifting, pulling, climbing, standing, sitting, lying down, squatting and kneeling
- Managing, tracking and inspecting CDS fleet, equipment and tools, report deficiencies to the FOM

**Skills**
- Ability to develop and implement processes
- Welding for installation or repair if required
- Strong organization and decision-making ability
- Ability to respond to common inquiries or complaints from customers, etc.
- Good negotiation skills and persuasive ability
- Ability to present information to internal and external customers
- Valid drivers license and ability to travel
- Strong attention to detail, analytical and problem solving skills
- Ability to prioritize and handle multiple tasks
- Ability to read blue prints and understanding of construction terms, scheduling and planning concepts
- Working knowledge of MS Office Suite; Word, Excel, Outlook
- Must be able to successfully pass pre-employment screening requirements including drug, alcohol, and health assessment
- Effectively assess job scope at the beginning of each job and note any discrepancies to appropriate scheduler immediately
- ie: product warranty, site conditions, and safety

**Skills/Experience Requirements**

**Experience**
- 5+ years of progressive experience in project management, coordination or related function, with 2+ ye

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