Assistant Service Manager

2 weeks ago

St Thomas, Canada Huron Tractor Full time

Grow with us, and have a part in making Huron Tractor the “Right Choice” for our Customers

Huron Tractor is one of John Deere’s largest partners in Canada, with eleven locations servicing Southern Ontarians.

We’re proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.

**Responsibilities**:
The Assistant Service Manager coordinates and directs the workload of the Service Department for maximum efficiency and productivity. The Assistant Service Manager reports to the Service Manager and is responsible for the following:

- Assist with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge
- Improve technician efficiencies by keeping technicians on tasks and coaching when needed
- Direct and assist in the diagnosis of machine problems of technicians and apprentices
- Contact customers to update with any ongoing repair status and cost estimates
- Inform the Service Manager of in-house technician training needs
- Assist the Service Manager with annual service programs duties, including quoting, and promotion
- Maintain shop cleanliness and ensure technicians are keeping the work area tidy
- May arrange for and participate in re-conditioning of used equipment and set-up of new equipment
- Other duties as assigned, including health and safety responsibilities

**Preferred Skills and Qualifications**
- Understanding of the mechanical, electrical, and hydraulic systems used in equipment
- 3+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics is required
- Experience being a leader within a department and working in a team environment
- Experience operating vehicles, tools, and equipment for diagnostic purposes
- Must be a team player with the ability to build strong relationships with customers and employees
- Must strong written and verbal communication skills
- Experience with computer systems
- Able to work flexible and extended hours, Saturday rotation and carry an on-call phone when scheduled.

**Why Huron Tractor?**

Our commitment to great customer service starts with the great people on our team. We take pride in helping our employees develop careers that reward, enrich and grow with the individual.
- Great training opportunities through John Deere, as well as internal training
- Competitive compensation
- RRSP’s and extended benefits
- Employee Discounts
- Future Growth Opportunities
- Excellent team environments with a Social Committee that plans great events
- Extended health care
- Dental care
- Disability insurance
- Employee assistance program
- Vision care
- Life insurance
- Paid time off

Please forward your resume with cover letter stating how your qualifications and experience fit with the position.

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