Customer Service Manager
2 weeks ago
For over 50 years, Yurek has set the standard of pharmaceutical care in Southwestern Ontario. Headquartered in St. Thomas, Ontario, Yurek has three divisions in London and St. Thomas to meet our clients’ healthcare needs. Yurek Pharmacy & Home Healthcare supports clients’ retail pharmacy, mobility, healthcare, and other specialized needs. Yurek Mobility supports our clients with delivery, set-up, repair, and maintenance services for various home medical and mobility equipment options (including wheelchairs, power wheelchairs, and lifts) to keep them independent and on the move. Yurek Specialties Limited is a state-of-the-art processing facility in London, which features the latest equipment to support the processing, production, and delivery of medical supplies and infusion equipment, along with related supplies, to clients on contract with the Home and Community Care Support Service, South West.
We are currently looking for a **Customer Support Manager** with strong people and organizational leadership skills to join our team in London and St. Thomas, Ontario.
Under the direction of the Director, Supply Chain Operations, the Customer Support Manager is responsible for overseeing customer service, field and on-site service technicians, and administrative support. You would be primarily located at our St. Thomas mobility location but have regular time spent at our London specialties location.A key part of this role is ensuring your employees have the right skills, tools, and resources to provide the best service to our customers/patients. You will be using your leadership and problem-solving skills to ensure the team is cohesive, working together productively and effectively, there is strong workflow, and that any barriers that are keeping us from our goals are removed. You will also be monitoring key performance indicators like customer survey results, financials, and productivity data to identify trends and put measures in place to deal with any issues.
**Job Types**: Full-time, Permanent
**Salary**: $55,000.00-$65,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- St. Thomas, ON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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