Customer Service Manager

2 weeks ago


St Thomas, Canada Yurek Pharmacy & Home Healthcare Full time

For over 50 years, Yurek has set the standard of pharmaceutical care in Southwestern Ontario. Headquartered in St. Thomas, Ontario, Yurek has three divisions in London and St. Thomas to meet our clients’ healthcare needs. Yurek Pharmacy & Home Healthcare supports clients’ retail pharmacy, mobility, healthcare, and other specialized needs. Yurek Mobility supports our clients with delivery, set-up, repair, and maintenance services for various home medical and mobility equipment options (including wheelchairs, power wheelchairs, and lifts) to keep them independent and on the move. Yurek Specialties Limited is a state-of-the-art processing facility in London, which features the latest equipment to support the processing, production, and delivery of medical supplies and infusion equipment, along with related supplies, to clients on contract with the Home and Community Care Support Service, South West.

We are currently looking for a **Customer Support Manager** with strong people and organizational leadership skills to join our team in London and St. Thomas, Ontario.

Under the direction of the Director, Supply Chain Operations, the Customer Support Manager is responsible for overseeing customer service, field and on-site service technicians, and administrative support. You would be primarily located at our St. Thomas mobility location but have regular time spent at our London specialties location.A key part of this role is ensuring your employees have the right skills, tools, and resources to provide the best service to our customers/patients. You will be using your leadership and problem-solving skills to ensure the team is cohesive, working together productively and effectively, there is strong workflow, and that any barriers that are keeping us from our goals are removed. You will also be monitoring key performance indicators like customer survey results, financials, and productivity data to identify trends and put measures in place to deal with any issues.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- St. Thomas, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location



  • St. Thomas, Canada Service Ontario Centre Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset - or equivalent experience - ** Work setting**: - Business sector - Private company, corporation or industry - ** Tasks**: - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Explain the type and cost of services...


  • St. Thomas, Canada MCDOUGALL ENERGY INC Full time

    **ABOUT THE OPPORTUNITY**: McDougall Energy is looking for a high energy, results focused individual as a part-time **Customer Service Representative** at our **London Esso Fuel Centre &** **Convenience **located at 7340 Colonel Talbot Rd. London, ON. Reporting to the Site Manager, this position is responsible for: - Providing prompt, efficient and...


  • St. Thomas, Canada Domino's Pizza Full time

    To join our team, two things are vital; First, and most importantly, you must be friendly! Second, you must be willing to work hard, support your fellow team members, and learn quickly. As a Customer Service Representative, you will be responsible for making pizzas, taking orders, store cleanliness, maintaining our strong service/performance standards and...


  • St. Thomas, Ontario, Canada Shoppers Drug Mart Full time

    Shoppers Drug Mart is committed to delivering an exceptional customer experience in every aspect of our business. As a Customer Experience Manager, you will play a critical role in shaping this vision and ensuring that our stores meet the highest standards of customer service and satisfaction.This key role requires a strong understanding of customer behavior...


  • St. Thomas, Ontario, Canada Foot Locker, Inc. Full time

    About UsWe are Foot Locker, Inc., a leading retailer of athletic footwear and apparel. Our mission is to provide the best possible shopping experience for our customers. We are committed to excellence in everything we do.The RoleWe are seeking an experienced Assistant Manager to join our team. As an Assistant Manager, you will be responsible for leading your...


  • St. Thomas, Canada Novus Glass Full time

    **Novus Glass** is looking for a **Customer Service Representative!** A day in the life of a **CSR** at **NOVUS Glass**: - Review the services offered with clients and sell different programs explaining the benefit of our other service offerings. - Sell NOVUS Glass services and provide exceptional customer service in order to build strong and lasting...


  • St. Thomas, Canada Novus Glass Full time

    **Novus Glass is looking for a Customer Service Representative!** If you are known for your interpersonal skills and are looking to grow in a fast-paced work environment, this could be your chance to launch a great career. As a **Customer Service Representative**, you will act as a brand ambassador and deliver a positive experience to all customers. **A day...

  • Service Manager

    7 days ago


    St. Thomas, Canada Elgin Chrysler Full time

    We are currently seeking a **Service Manager** to join our leadership team of customer focused professionals within our high volume and process-driven dealership. **Purpose/Summary of Position**: This role is responsible for the overall performance and profitability of the Service Department with oversight and management of Service Advisors, Support Staff,...


  • St. Thomas, Canada MCDOUGALL ENERGY INC Full time

    **ABOUT THE OPPORTUNITY**: McDougall Energy is seeking a high-energy, results-driven individual for a part-time **Customer Service Representative** role on weekend night shifts at our **London Esso Fuel Centre &** **Convenience **located at **7340 Colonel Talbot Rd. London, ON.** Reporting to the Site Manager, this position is responsible for: - Providing...


  • St. Catharines, Canada Lincoln Appliance Service Centre Inc Full time

    **Customer Service Representative Job Posting** Lincoln Appliance Service Centre was established in 1967 and is located in St. Catharines, servicing the Niagara Region as well as the Hamilton area. Lincoln Appliance provides major appliance service & parts, employing 19 service technicians & an office staff of 24, which includes in-shop technicians. We...


  • St. Thomas, Canada Masco Canada Full time

    **We are hiring for Customer Service Representative - Technical** (fixed-term contract role, our St Thomas office based). Key Responsibilities: **Inbound Calls - Technical Service Line** - Initial point of contact on Technical Service line for technical related inquiries and action pertaining to all Masco Canada product offerings. Service base includes, but...


  • St. Catharines, Canada Lincoln Appliance Service Centre Full time

    The CSR is responsible to provide customer service over the phone and in person while doing office-related duties using technology such as computers, printers and debit machines. In your capacity as a CSR you remain flexible to provide any assistance that may be required by your Office Supervisors. **Essential Job Functions**: In your capacity as a CSR you...


  • St. Thomas, Canada Quai du Vin Estate Winery Full time

    Are you passionate about wine? Love providing exceptional customer service? Working in a fun environment with like-minded individuals? Quai du Vin Estate Winery is a boutique winery, surrounded by picturesque grounds and operating inside a charming vintage-style facility in Sparta, Ontario along Lake Erie's pastoral North Shore. Reporting to the Retail and...


  • St. Thomas, Canada Geerlinks Home Hardware Building Centre & Design Gallery Full time

    **Geerlinks Home Hardware Building Centre & Design Gallery** **YARD PERSONNEL / CUSTOMER SERVICE** **LUMBER YARD** **PRIMARY FUNCTION/OBJECTIVE** Geerlinks Home Hardware Building Centre (‘GHHBC’) is currently seeking a Yard Customer Service Associate. A Yard Customer Service Associates main focus is **customer service** and maintaining the lumber...


  • St. Catharines, Canada Lincoln Appliance Service Centre Full time

    The CSR is responsible to provide customer service over the phone and in person while doing office-related duties using technology such as computers, printers and debit machines. In your capacity as a CSR you remain flexible to provide any assistance that may be required by your Office Supervisors. **Essential Job Functions**: In your capacity as a CSR you...


  • St. Thomas, Canada Huron Tractor Full time

    Grow with us, and have a part in making Huron Tractor the “Right Choice” for our Customers! Huron Tractor is one of John Deere’s largest partners in Canada, with eleven locations servicing Southern Ontarians. We’re proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the...


  • St. Thomas, Canada OLD SCHOOL PIZZA CO Full time

    **About us** OLD SCHOOL PIZZA CO is a small business in St. Thomas, ON N5R 3V3. We are supportive. Our work environment includes: - Safe work environment Taking orders over the phone, online, arrange orders, refill, front and dining duty **Job Type**: Part-time Part-time hours: 20 per week **Salary**: From $15.50 per hour **Benefits**: - Store...


  • St. Thomas, Ontario, Canada Foot Locker, Inc. Full time

    About the RoleThis is an exciting opportunity for a seasoned sales professional to take on a leadership role at Foot Locker. As a Customer Experience Manager, you will be responsible for leading our sales team to deliver exceptional customer experiences and drive sales growth.In this role, you will have the opportunity to develop your leadership skills by...


  • St. Thomas, Ontario, Canada Arrow Machine And Fabrication Group Full time

    Overview of the RoleThis is a senior leadership position that requires a strong background in manufacturing and metalworking industries. The Operations Manager will be responsible for leading program management, customer support, purchasing, estimating, and being the right hand and backup for the General Manager.The successful candidate will have a track...


  • St. Thomas, Ontario, Canada Employment Services Elgin Full time

    Company Overview: At Myrtle, we strive to create a welcoming environment where customers feel valued and supported. Our ideal candidate will have a passion for fashion and a knack for connecting with people from diverse backgrounds.Job Description:Ensure seamless store operations, including opening and closing dutiesDeliver exceptional customer service by...