Bilingual Customer Service Dispatcher

6 days ago

Laval, Canada Convergint Technologies Ltd Full time

Convergint is looking for a team-oriented, results-driven, bilingual Operations Service Coordinator, to join our amazing team in
- **Laval, QC. **The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides co-ordination of service with technicians, sub-contractors and customers applicable to a designated CTC location as well as work order invoicing.**Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Training and Your Experience”**
- Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
- Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
- Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
- Plans and schedules service agreement work orders to “complete” as required.
- Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
- Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
- Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
- Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
- Accurate entry and reconciliation of timesheets on a weekly basis.
- Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
- Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
- Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.
- Schedules and follows up on all monthly maintenance customer accounts - this includes ensuring timely communication with contract customers, key customers and sub contractors.
- Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
- Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
- May build reports, and handle and control customer keys for service technicians.
- Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
- Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

**What You’ll Need**
- Solid telephone and personal customer service skills and ability to work under pressure
- Solid proficiency in Microsoft Outlook, Excel, and Word skills
- Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
- Solid organizational skills and the ability to handle multiple projects tasks simultaneously
- Excellent attention to detail
- Good verbal, written and interpersonal communication skills
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
- Shows initiative - regularly engages in proactive behavior and looks for opportunities
- Strong ability to facilitate a collaborative working environment for customers and team members

**Requirements**:

- Diploma and/or certificate in Business Administration or related office experience required
- Dispatch and cust

  • Bilingual Customer Service Representative

    4 weeks ago

    Laval-ouest, Canada Assistance Services Group Full time

    100% **Online** Application. **Virtual** Interview. **Bilingual Inbound Customer Assistance Representative - Remote** When you're **good at what you do**, you can Work from Home. When you're the best at what you do, **come work with us**! **Start Date**: **Various - August, September, October** **Location**: Work from Home - Canada **Employment...

  • Dispatch Coordinator

    3 weeks ago

    Laval, Canada AIM Kenny U-Pull Full time

    **Company Description** Kenny U-Pull** takes pride in giving used vehicles a second life. Our **26 auto recycling yards** across Eastern Canada are backed by 400+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and...

  • Dispatch Coordinator

    4 weeks ago

    Laval, Canada AIM Kenny U-Pull Full time

    Company Description Kenny U-Pull is proud to give a second life to used vehicles. Our 25 automobile recycling sites in Eastern Canada and the United States are supported by over 400 employees, all passionate about rejuvenating used cars and contributing to a greener environment for future generations. Since 2008, we have recycled over a million vehicles,...

  • Customer Service Alarm Dispatcher

    2 weeks ago

    Laval, Canada AvantGuard Monitoring Centers Full time

    **Customer Service Alarm Dispatcher** Armstrong's Monitoring Centers, an AvantGuard Company Laval, PQ, Canada At Armstrong’s we are Canada’s premiere alarm monitoring company. We are a part of the AvantGuard Monitoring company with the mission to create solutions for a safer world through our innovative technologies and caring people. We operate one of...

  • Dispatcher

    3 weeks ago

    Laval, Canada Diamond Logistics Transport Inc. Full time

    The Dispatch is responsible for Customer Service and satisfaction. He is responsible for managing truck fleets and operator-trucker teams daily. It is the first contact with which the customer contacts the company and will remain the preferred link between the customer and the company during our services. The daily work includes multiple activities: -...

  • Dispatcher

    2 weeks ago

    Laval, Canada Diamond Logistics Transport Inc. Full time

    The Dispatch is responsible for Customer Service and satisfaction. He is responsible for managing truck fleets and operator-trucker teams daily. It is the first contact with which the customer contacts the company and will remain the preferred link between the customer and the company during our services. The daily work includes multiple activities: -...

  • Customer Service Alarm Dispatcher

    2 weeks ago

    Laval, Quebec, Canada AvantGuard Monitoring Centers Full time

    **Customer Service Alarm Dispatcher**Armstrong's Monitoring Centers, an AvantGuard CompanyLaval, PQ, CanadaAt Armstrong's we are Canada's premiere alarm monitoring company. We are a part of the AvantGuard Monitoring company with the mission to create solutions for a safer world through our innovative technologies and caring people. We operate one of the...

  • Dispatcher

    7 days ago

    Laval, Canada American Iron and Metal Full time

    **Company Description** What we offer**: - Salary starting at **$19.60/Hr**: - Eligible for **paid vacation upon hiring****: - Complete **group insurance** plan - ** Virtual doctor** (24/7 access to a doctor) - ** Group RRSP** with matching employer contribution - Employee Assistance Program (EAP) - Referral program - A pleasant and friendly work...

  • Dispatcher

    7 days ago

    Laval, Canada AIM Kenny U-Pull Full time

    Job DescriptionSalary starting at $19.60/Hour Permanent full-time position (40 hours / week) On site work only (no hybrid mode)Workplace: 3080 Boul. le Carrefour, Laval, QC H7T 2R5, CanadaSchedule: Tuesday to Saturday, available between 7:30 a.m. and 8:00 p.m. Do you dream of a stimulating job ? This one's for you!As a dispatcher, you'll be responsible...

  • Dispatcher

    5 days ago

    Laval, Canada American Iron & Metal Full time

    Company Description What we offer: Salary starting at $ Eligible for paid vacation upon hiring ** Complete group insurance plan Virtual doctor (24/7 access to a doctor) Group RRSP with matching employer contribution Employee Assistance Program (EAP) Referral program A pleasant and friendly work environment  Company-organized...

  • Bilingual Customer Service Representative

    2 weeks ago

    Laval, Quebec, Canada Waterford Executive Full time

    On behalf of our multinational manufacturing client we are actively looking for a Bilingual Customer Service Representative for one of their locations in Laval, QC. This will be an ON SITE position. Job Summary: Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to...

  • Bilingual Customer Service Representative

    2 weeks ago

    Laval, Canada Waterford Executive Full time

    On behalf of our multinational manufacturing client we are actively looking for a Bilingual Customer Service Representative for one of their locations in Laval, QC. This will be an ON SITE position. Job Summary: Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to...

  • Customer Service Representative

    4 days ago

    Laval, Canada Westlake Careers Full time

    **We build communities, let us build your career** **Why choose Westlake Pipe & Fittings?** - Benefits Day 1! - Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage. - Quarterly Bonus Programs - Annual Incentive bonus - Fitness Reimbursement Program: The Company will reimburse up to 50%. - Tuition...

  • Bilingual Customer Service Representative

    1 month ago

    Laval, Canada Waterford Executive Full time

    On behalf of our multinational manufacturing client we are actively looking for a Bilingual Customer Service Representative for one of their locations in Laval, QC. This will be on site, and may transition to a hybrid model. Job Summary: Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment...

  • Bilingual Operations Coordinator

    2 weeks ago

    Laval, Canada Convergint Technologies Ltd Full time

    Convergint is looking for a team-oriented, results-driven, bilingual Operations Service Coordinator, to join our amazing team in **Laval, QC. **The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes...

  • Bilingual Customer Service Agent

    2 weeks ago

    Laval, Quebec, Canada Xerox Full time

    City:LavalState/Province:QuebecCountry:CanadaDepartment:Customer Business Operations & AdministrationDate:Wednesday, March 1, 2023Working time:Full-timeRef#:Job Level:Individual ContributorJob Type:ExperiencedJob Field:Customer Business Operations & AdministrationSeniority Level:AssociateDescription & Requirements:About Xerox Holdings CorporationGroupe CT, a...

  • Customer Service

    2 weeks ago

    Laval, Canada CHARTRANDinc Full time

    **CUSTOMER SERVICE**: **JOB CONDITIONS**: **$17 to $20 / hour : On-site**: - Passenger transportation logistics and call centre - Permanent, full-time, up to 5 days per week - Occasional, part-time, at least 1 day per week. Ideal for students ! - Schedules available daytime or evening, on weekdays or on weekends - Operating 365 days a year, according to...

  • Bilingual Customer Service Representative

    4 weeks ago

    Laval, Canada John Brooks Company Full time

    **WHAT DO WE DO?** We create solutions for the people who keep our world flowing. For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of...

  • Customer Service Representative

    1 month ago

    Laval, Canada Westlake Full time

    Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​ Why choose Westlake Pipe & Fittings? Benefits Day 1! Structured Retirement Savings Plan: The Company will match your...

  • Customer Service Representative

    4 weeks ago

    Laval, Canada Westlake Full time

    Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​ Why choose Westlake Pipe & Fittings? Benefits Day 1! Structured Retirement Savings Plan: The Company will match your...