Customer Experience Representative

6 months ago


Toronto, Canada Indigo Cultural Department Store Full time

**Company Description**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO
- Actively sell Indigo's products and services
- Initiate interactions with customers in store.
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our product to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Ensure Visual Standards are followed and maintained
- Role model Indigo’s High Performance Characteristics
- Seek information regarding new products, promotions and programs
- Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Take accountability to respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team

**Qualifications**
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
- Bilingualism (French/English) is required for all positions in Québec; other languages an asset

**Additional Information**

**WELCOME HOME



  • Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary Job Description: About TTI Canada - TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers vary...


  • Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers...


  • Toronto, Canada Techtronic Industries Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary POSITION TITLE: Customer Experience Representative (12-month contract) REPORTS TO: Customer Experience Team Lead DEPARTMENT: Milwaukee Brand LOCATION: North York, ON BAND LEVEL: L1 Job Description:


  • Toronto, Canada JD Sports Canada Full time

    **Department**: Customer Experience **Location**: Toronto, ON **Workplace Type**: Hybrid **Job Type**: Full-time, Permanent **Salary**: $38,000 per year **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music...


  • Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers...


  • Toronto, Canada ONIT ENERGY LTD Full time

    Ontario Wholesale Energy, the fastest growing energy retailer in Ontario, with an unstoppable team, promotes a culture of excellence, commitment and responsibility to our customers through our employees. We are currently looking for a dedicated and driven Customer Experience Representative to be a part of the OWE family to help continue with our mission. The...


  • Toronto, Ontario, Canada Karim Full time

    We are looking to hire a friendly and hardworking Customer Experience Representative at Karim. In this role, you will be responsible for answering guest questions, punching in food orders, taking payment and delivering food to guests.">Job Description:Company Overview: We are a dynamic company that aims to provide excellent customer service to our valued...


  • Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected...


  • Toronto, Canada University of Toronto Full time

    **Date Posted**:August 23, 2024 **Req ID**: 39440 **Faculty/Division**: Faculty of Kinesiology and Physl Ed. **Department**: Faculty of Kinesiology and Physl Ed. **Campus**: St. George Campus (Downtown) **Position Number**: 00038585 **Description**: **About us**: **Your opportunity**: Reporting to the Manager of Customer Experience, the Customer Experience...


  • Toronto, Canada MerrcoPayfirma Corporation Full time

    Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled...


  • Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...


  • Toronto, Canada Aviso Wealth Full time

    **Aviso Wealth**: **The Opportunity**: We’re looking for an incredible Customer Service Experience Representative to join our Contact Centre team. Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per...


  • Toronto, Canada Aviso Wealth Full time

    **Aviso Wealth**: **The Opportunity**: We’re looking for an incredible Customer Service Experience Representative to join our Contact Centre team. Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per...


  • Toronto, Canada Aviso Wealth Full time

    **Aviso Wealth**: **The Opportunity**: We’re looking for an incredible Customer Service Experience Representative to join our Contact Centre team. Our office is located at 151 Yonge Street, Toronto, Ontario, at the corner of Yonge and Richmond, which is very close to the Queen Street subway and a quick walk from Union Station. This is a hybrid role. We...


  • Toronto, Ontario, Canada Equitable Bank Full time

    About Equitable BankAt Equitable Bank, we're not just a bank – we're a Challenger. We believe Canadians deserve better options, and we challenge ourselves and our teams to transform the banking experience.We're a big family with over 670,000 people across Canada. Our EQ Bank digital platform has been named one of the top banks in Canada since 2021. As a...


  • Toronto, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Toronto, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and...


  • Toronto, Canada Aviso Wealth Full time

    **Aviso**: **The Opportunity**: We’re looking for an incredible Customer Service Experience Representative to join our Contact Centre team on October 7, 2024. We are passionate enablers of financial freedom for all Canadians. We do this by providing a service that is caring, informative, supportive, accurate and timely. We lead by example in all...


  • Toronto, Canada Aviso Wealth Full time

    **Aviso Wealth**: **The Opportunity**: We’re looking for an incredible Bilingual Customer Service Experience Representative to join our Contact Centre team. Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3...


  • Toronto, Canada Aviso Wealth Full time

    **Aviso Wealth**: **The Opportunity**: We’re looking for an incredible Bilingual Customer Service Experience Representative to join our Contact Centre team. Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3...


  • Toronto, Ontario, Canada Randstad Full time

    Are you a skilled customer service representative looking for a new challenge? We are seeking an experienced professional to join our team as a Customer Experience Representative. This role is perfect for someone who enjoys supporting clients and providing exceptional service over the phone and email.About the RoleIn this role, you will be responsible for...