Customer Experience Representative

3 days ago

Toronto, Canada MerrcoPayfirma Corporation Full time

Welcome to KORT Payments, where innovation meets excellence We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.

We recently rebranded to showcase our expanded vision, yet we proudly continue to operate Merrco and Payfirma, under the KORT Payments banner. Our commitment to excellence and innovation remains stronger than ever.

Customer Experience Representative

WHAT YOU WILL BE DOING
- Assist customers with account setup, transaction inquiries, and troubleshooting payment processing issues.
- Deliver clear and detailed information about our products and services, ensuring customers are well-equipped to use them effectively.
- Resolve customer complaints with empathy and efficiency, escalating issues to higher-level support when necessary.
- Maintain accurate and comprehensive records of customer interactions, inquiries, and transactions.
- Collaborate with cross-functional teams to resolve complex issues and enhance overall customer satisfaction.
- Stay informed about industry trends and company policies through ongoing training and professional development.
- Foster a positive team environment by supporting colleagues, sharing knowledge, and contributing to team success.
- Take on additional responsibilities as needed to support the overall success of the business.

WHAT WE’RE LOOKING FOR
- High school diploma or equivalent; a college degree is preferred.
- Prior experience in customer service, ideally within payment processing or financial services.
- Exceptional problem-solving abilities and critical thinking skills.
- Familiarity with customer service software, CRM platforms (e.g., Salesforce), and the Microsoft Office Suite.
- Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
- Positive attitude with a strong dedication to delivering outstanding customer service.
- Flexibility to work varied hours, including evenings and weekends as needed.
- Proficiency in both English and French, with strong verbal and written communication skills in both languages preferred.
- Experience with Salesforce and TSYS is highly desirable.

LIFE AT KORT PAYMENTS

We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry.

At KORT Payments, we believe work should be fulfilling and fun Here’s a peek into what life with us is like:
Culture:

- Customer-Centric: Our customers are at the core of everything we do. We partner closely with them to ensure their unique needs are met.
- Commitment & Respect: We value dedication and mutual respect, fostering a harmonious workplace where every voice is heard.
- Agility: Fast-paced and always evolving, we thrive on innovation and flexibility.
- Team Spirit: Collaboration and teamwork are the bedrock of our success. We celebrate wins together and support each other through challenges.

Perks and Benefits:

- Comprehensive Benefits Package: We've got you covered with health, dental, and vision plans.
- Flexible and Inclusive Work Environment: We understand the importance of work-life balance and provide the flexibility you need to thrive.
- Fun Events: From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work.
- Professional Growth: We support your career development with ongoing learning opportunities and the chance to take on new challenges.
- Work Hard, Play Hard: Enjoy a dynamic environment where your contributions are valued, and your potential is unleashed.

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