Network Specialist

7 days ago

Hamilton, Canada Mohawk College Full time

**Network Specialist** Status**: Full Time

**Hours**: Monday - Friday, 40 hours/week

**Home Campus**: Fennell (hybrid work arrangements available)

**Rate of Pay**: Payband K (Start Rate: $44.52 per hour)

**Posting Date**: May 6th, 2024

**Closing Date**: May 10th, 2024 at 7:00 pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (in the role for 6 consecutive months) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

**Job Summary**

The incumbent is a member of a team of Technical Support Specialists that has the mandate of designing, implementing, securing and supporting the college network infrastructure. This includes routers, switches, wireless devices, network cabling, Wide Area Network, Local Area Network, Internet services, firewalls, packet shapers and Anti-spam/virus devices. The team is responsible for the ongoing research and development of our networks, and security.

To be compliant with the Acceptance of Payment Card Policy and PCI Requirements, this position is required to provide a Police Check prior to the commencement of employment.

**What you’ll be doing**:
**Plan and design network connectivity and configurations at then highest technical level by**:

- ** **Identifying and conceptualizing network information needs; evaluating existing system and software/hardware capabilities relative to those needs; and implementing changes/adjustments or making recommendations as appropriate.
- Researching emerging and leading-edge networking trends in preparation for eventual implementation by the college. Evaluating new products and strategies that will need to be used to accommodate new designs and network growth.
- Working with college management, faculty and staff to determine and assess networking requirements for current and future needs.
- Working with product vendors to determine and evaluate solutions that accommodate college business requirements.
- Planning for future growth. Monitoring and analyzing system trends and developing resolution strategies for identified issues. This includes new physical locations, as well as logical growth of the network and increased traffic and data flows.
- Developing standards for the organization and use of network resources.
- Analyzing and evaluating software and hardware products and upgrades.
- Introducing new networking services to the college community.

**Install and maintain College equipment at the highest level of technical support and analysis.** **This includes hardware and software support of all routers, switches, firewalls, wireless devices and all WAN, LAN and Internet services by.**
- ** **Performing network management duties - upgrades, installation, testing, designing, developing, monitoring and tuning of network devices and software.
- Installing and maintaining cable plant, switch closets, and wireless locations.
- Configuring network hardware and software on a continuous basis to adapt to changing needs of the network and the clients using the network
- Managing College internet access, liaising with our internet service provider and introducing new internet services to the college community.
- Providing technical support to other IT professionals within the college where in depth networking, sophisticated data communications and PC support are involved.
- Providing network technical support to college departmental end user support personnel and the Help Desk.

**Monitor and trouble shoot network devices, traffic and data communication by**:

- Monitoring and analyzing network performance, and data flow patterns using a variety of software and analysis tools; Correcting network configuration issues that affect performance and optimum utilization of the network.
- Identifying the source of network problems; analyzing and assessing the nature and degree of the problem and implement corrective actions.
- Correcting reported problems using approved techniques that minimize impact to clients of the college network.
- Working with external vendors to coordinate troubleshooting and resolution of vendor specific hardware and software problems.
- Collecting network traffic statistics. Logging and troubleshooting errors that occur in the network.
- Staying abreast of new developments and techniques and technology for resolving networking problems and issues.
- Working with non-IT staff to coordinate problem resolution and to keep people informed of the status of problems and down time.

**Organize network infrastructure, supporting documentation and standards by**:

- ** **Maintaining documentation regarding network configuration, operating procedures, and service records rela

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