Client Support Representative
3 weeks ago
**Summary**
The Client Support Representative (CSR) role provides clerical and administrative support to the agency including greeting clients, accepting payments, and answering and placing phone calls. Use existing systems to complete daily work activities as required and provide support to agency staff within the office environment.
**Roles and responsibilities**
- Greet clients and direct them to the appropriate agency staff
- Obtain, verify, and record client information as required
- Proactively contact clients for numerous follow-up activities **Accept, process and deposit all payments**:
- Provide a full range of administrative support services including filing, faxing, photocopying, incoming/outgoing mail, courier service, order/purchase supplies, and other support as required
- Provide support for licenced Associates on basic policy work
- Regular office environment Qualifications and Skills
- An administrative Assistant program or administrative experience is an asset
- General Insurance License (OTL) will be required
- Customer service experience or related business experience is preferred
**Job Types**: Full-time, Permanent
**Salary**: $18.00-$25.00 per hour
**Benefits**:
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 3 years (required)
Work Location: One location
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