Client Support Representative

2 weeks ago


Ottawa, Canada The Co-operators Full time

**Summary**:
The Client Support role provides clerical and administrative support to the agency including greeting clients, accepting payments, and answering and placing phone calls. Use existing systems to complete daily work activities as required and provide support to agency staff within the office environment.

**Roles and responsibilities**:

- Greet clients and direct them to the appropriate agency staff
- Obtain, verify and record client information as required
- Proactively contact clients for numerous follow-up activities
- Accept, process and deposit all payments
- Provide a full range of administrative support services including filing, faxing, photocopying, incoming/outgoing mail, courier service, order/purchase supplies and other support as required

**Working Conditions**:
Physical: Regular office environment

**Qualifications and Skills**:

- Administrative Assistant program or administrative experience is an asset
- General Insurance License is required or must obtain within two (2) months
- Customer service experience or related business experience is preferred
- Skilled in communication (verbal and written), strong interpersonal skills, organizational and time management skills

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Ottawa, ON K1R 5J8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service (preferred)

Work Location: In person



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