Bilingual Client Care Representative

4 weeks ago

Ottawa, Canada Equitable Life of Canada Full time

Bilingual Client Care Representative

Ottawa, ON, Canada Req #2177 Monday, May 27, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.

Position Title: Bilingual Client Care Representative
Reports To: Manager, Group Customer Contact Centre
Department: Group Client Care Centre
Term: Permanent Full-Time Schedule:  Monday to Friday 11:00AM - 7:00PM EST
Location: Ottawa, ON and surrounding areas
Start Date:  June 24, 2024 

Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.

The Opportunity:  At Equitable, our Bilingual Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our clients. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.


What you will be doing: The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external clients (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

You will also have the opportunity to use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.


What you will bring:

Previous experience in a phone-based customer service role is required Previous experience in an insurance company, group benefits role, or a related medical field is preferred Superior interpersonal skills to manage relationships with internal and external clients Excellent listening skills to facilitate positive outcomes with inquiries and irate callers Ability to handle high stress levels in a fast-paced production environment Excellent verbal and written communication skills in both English and French

What’s in it for you:

A healthy work-life balance with employee wellness top of mind Annual bonus program, annual vacation allowance, and company-paid benefits program An additional paid volunteer day each year so you can spend time giving back to the community Immediate enrollment in the company’s pension program with employer matching Employee resource groups that support an inclusive work environment Tuition support and specialized program assistance An onsite, full-service cafeteria with a variety of daily options Discounts on company products and services, and access to exclusive employee perks Regular EQ Together events focused on company togetherness and collaboration

How do I apply?

Select  Apply Now  at the bottom of the page and apply to the role through our careersite. Complete your PLUM profile and complete the Plum Discovery Survey. (Please note that priority will be given to applicants who complete the survey)


As part of the recruitment/offer process you will be required to:

Provide two professional references (minimum one supervisor and above) Complete the Plum Discovery Survey and a Bilingual assessment.

To learn more about Equitable, we encourage you to explore our organization.

At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at if you would like to receive our job postings in an alternative format or require an accommodation with the application process.

#LI-Remote

Other details

Job Family Individual Contributor Pay Type Salary Share this job:

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2177 Friday, May 17, At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2177 Friday, May 17, At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2177 Monday, May 27, At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Bilingual Client Care Representative

    4 days ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2177 Monday, May 27, At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2177 Monday, May 27, At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care RepresentativeOttawa, ON, Canada Req #2307Monday, June 3, 2024At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Ontario, Canada Equitable Full time

    Bilingual Client Care RepresentativeOttawa, ON, Canada Req #2307Monday, June 3, 2024At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...

  • Bilingual Client Care Representative

    4 days ago

    Ottawa, Ontario, Canada Equitable Life of Canada Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. ...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Canada Equitable Life of Canada Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. ...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Canada Equitable Life of Canada Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. ...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Canada Equitable Life of Canada Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. ...

  • Bilingual Client Care Representative

    4 weeks ago

    Ottawa, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    3 weeks ago

    Ottawa, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    6 days ago

    Ottawa, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    6 days ago

    Ottawa, Canada Amplifon Group Full time

    **Position Summary**:The greatest technology in the world will never replace a human connection. **Amplifon Canada**, a world leader in hearing care, is looking for a **Bilingual Client Care Representative** who knows how to deliver a personalized, best-in-class customer experience to people who need hearing care. We are looking for an individual who is...

  • Bilingual Client Care Representative

    1 week ago

    Ottawa, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    4 days ago

    Ottawa, Ontario, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Bilingual Client Care Representative

    2 weeks ago

    Ottawa, Canada Amplifon Group Full time

    **Overview**:The greatest technology in the world will never replace a human connection. Amplifon Canada is looking for a **Bilingual Client Care Representative** who knows how to deliver a personalized, best-in-class customer experience to people who need hearing care.This is the perfect opportunity to amplify your career if you want to be part of a...

  • Bilingual Client Service Representative

    3 weeks ago

    Ottawa, Canada LMG Full time

    At _LMG Inc_., we take immense pride in the exceptional quality of service we deliver to our clients. One of the key reasons they chose us is our incredible team - our people truly make a difference! We are currently seeking a talented communicator to join us as a **Bilingual Client Service Representative!** In this role, you will be at the frontline of our...

  • Bilingual Client Care Administrator

    2 months ago

    Ottawa, Canada WS Audiology Americas Full time

    HearCANADA is made up of a world-class team of hearing care pioneers who provide Wonderful Sound for All. Our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions._ We’re adding a **full-time, permanent Bilingual Client Care Administrator**...