Bilingual (French) Client Service Associate

7 months ago

Toronto, Canada BMO Financial Group Full time

60 Yonge Street Toronto Ontario,M5E 1H5
- Seeks, recognizes and acts upon opportunities to expand business relationships.
- Answers inquiries and provides accurate information about insurance products.
- Responds to information requests and follows established protocols.
- Resolves issues escalating as required.
- Processes client service requests and administrative requests according to established procedures and policies, and submits as required for approval.
- Collaborates with internal and external stakeholders in order to deliver on business objectives.
- Analyzes data and information to provide insights and recommendations.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Examines all official documents in advance of completing required forms to ensure appropriate authorization is available and follows established guidelines and procedures.
- Performs defined policy administration tasks and submits for approval as required.
- Supports the development of tools and delivery of training focused on delivering business
- Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience
- In‐depth knowledge about products, process, policies and practices preferred
- Working understanding of policy contract wording & interpretation an asset
- Prior customer service experience would be an asset
- Bilingual French (written and verbal)
- Prior experience within the Insurance industry would be an asset
- Verbal & written communication skills - Good
- Organization skills - Good
- Collaboration & team skills - Good
- Analytical and problem solving skills - Good

Note : This role will require 5 months in-office training, 5 days a week & will revert to a hybrid role once completed

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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