Intake Coordinator

4 months ago

Surrey, Canada Disability Management Institute Inc. Full time

**WHO ARE WE?**

**Disability Management Institute (DMI)** offers small and medium sized employers flexible innovative solutions to their disability management needs. Our specialties include: WCB/WSIB Claims Management, Self-Funded Sick Leave Adjudication, and Non Occupational Absence Management, Return to Work Planning, Disability Management, and STD, MTD, and LTD Claims Management. Ranging in size from 5-2500 employees our clients span the public and private sectors and cover a wide range of industries.

**YOUR ROLE**

We are currently looking for a **Intake Coordinator** to join our team, working **full-time **based in our office in **Surrey, BC**. The Intake Coordinator works collaboratively within the team to provide administrative support to both Ontario and British Columbia teams. This role maintains and electronically files all documentation received and updates all required data fields in proprietary case management systems, and are responsible for triaging cases and assigning them to the appropriate team member. _This is a 6-month contract opportunity._

**OUTCOMES**
- First 30 Days_
- Enters information into proprietary Disability Management systems with >95% accuracy
- Appropriately triages new files and assigns documentation to the appropriate department and team member.
- First 60 Days_
- Successfully follows all internal procedures for documentation management.
- Understands where scenarios fall outside the norm and consults with a team lead, manager, or other senior staff person to determine any relevant modifications to standard process.
- First 90 Days_
- Provides input where inefficiencies are identified to rectify adverse outcomes from occurring or to simply increase efficiency.

**YOUR IMPACT**
- You will set-up new claim files in appropriate claims management system and assigns to member of the team.
- You will review information received and identifies inaccuracies or incompleteness; relays this information to the appropriate team member for follow-up
- You will review benefits coverage to confirm eligibility under policy; investigates any inaccuracies or incomplete information prior to claim enrollment.
- You will utilize internal naming conventions to appropriately name and file documentation as well as attaching the documentation to the appropriate file.
- You will update fields in the claims management systems to reflect the documentation received.
- You will create and maintain regular reporting for management and team, proofreads reports to verify for accuracy; Attends internal meetings as required.

**THIS IS YOU**
- 2 years previous administrative experience
- Competence in Microsoft Excel, Outlook, Word, and general computer literacy
- Administrative Post-Secondary training is an asset
- Knowledge of office administration practices, procedures, protocols, and terminology
- You have the ability to analyze and solve routine problems
- You have strong attention to detail and are able to multi-task
- You have strong time management capabilities and are able to maintain a high degree of confidentiality

**WHY YOU WILL LOVE WORKING FOR DMI**
- Professional Development_

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us
- Health & Wellness Benefits_

We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.
- Events and Socials_

When you join our team, you’ll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more

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