Bilingual Specialty Support Representative
6 months ago
**Profil de l'entreprise**:
Profil de l'entreprise
**Description & Exigences**:
Description
La représentante ou le représentant bilingue du soutien spécialisé, Services de paiement pour le Canada, sera responsable du traitement rapide des paiements pour les clients de UKG qui utilisent l’offre de produits de Services de paiement pour le Canada. Relevant de la ou du gestionnaire, Soutien spécialisé pour les produits, vous devez également fournir du soutien de classe mondiale aux clients d’UKG en agissant comme premier point de contact pour la résolution des problèmes.
**Vous devez être en mesure de travailler sur place, dans un des bureaux d’UKG à Montréal, au Québec, ou à Toronto, en Ontario, au moins 3 jours par semaine.**
Tâches et responsabilités:
- Effectuer de manière rapide et précise les processus de paiement qui vous sont attribués
- Régler, dans les délais prescrits par l’ENS, les cas de versement d’impôt au Canada qui vous sont attribués
- Répondre aux questions des clients internes et externes relatives aux préoccupations des clients
- Rapprocher les données fiscales pour assurer l’exactitude des versements
- Collaborer avec des partenaires interfonctionnels, y compris, sans s’y limiter, les équipes Opérations de trésorerie/Confiance, les partenaires de mise en œuvre, Réussite des clients, Conformité et risque de confidentialité, et Développement de produits
- Effectuer la surveillance des nouveaux clients pendant tout le processus de mise en œuvre pour s’assurer du respect des exigences, et que la configuration est exacte et conforme
- Travailler de façon autonome et au sein d’une équipe virtuelle
- S’occuper des autres tâches ou des projets spéciaux que vous attribue la direction
Exigences
Exigences de base:
- Au moins 1 an d’expérience dans la paie, les opérations des services financiers ou les opérations de soutien
- Au moins 1 an d’expérience dans le service à la clientèle ou le soutien à la clientèle
- Compétences avérées en communication (bilingue) en anglais et en français, tant à l’oral qu’à l’écrit
Exigences souhaitées:
- Expérience de travail avec la suite de produits UKG
- Expérience dans les RH, la paie ou la gestion du capital humain
- Expérience professionnelle dans les services bancaires, la paie, la fiscalité ou la comptabilité
- Baccalauréat en administration ou dans une discipline connexe
- Solides compétences en analyse et excellentes capacités de résolution de problèmes
- Excellentes aptitudes organisationnelles, souci du détail et capacité avérée d’établir des priorités et de mener plusieurs tâches de front
- Excellentes compétences en communication orale et écrite
Avis de non-responsabilité
- _Candidats du Québec : Bien que le français soit exigé pour les postes au Québec, l'utilisation de l'anglais est également requise en raison de la nature mondiale de l'entreprise et de ses affaires, de même que de la nécessité d'interagir avec les employés ou les partenaires du siège américain d'UKG et de ses bureaux internationaux._
**Égalité d'accès à l'emploi & Accommodement aux handicaps**:
**Employeur souscrivant au principe de l'égalité d'accès à l'emploi**-
**Accommodement aux handicaps**
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