Customer Service Representative

4 weeks ago

London, Canada Union Ten Distilling Co. Full time

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative at our Distillery. As a Customer Service Representative, you will be providing exceptional service and support to our valued customers. You will be responsible to ensure a positive and memorable experience for all who interact with our Distillery. This is an excellent opportunity for someone with a passion for the spirits industry and a knack for delivering outstanding customer service.

**Responsibilities**:
Provide accurate information about our distillery products, including their production process, ingredients, tasting notes, and availability.

Assist customers with placing orders, providing guidance on product selection, and recommending suitable options based on their preferences.

Manage bookings and host Cocktail Classes and Tours as required.

Assist in managing inventory as needed, restocking of product in retail store. This may also include tasks related to fulfilling of online orders for shipping and curbside pickup.

Maintain a thorough understanding of our distillery's offerings, promotions, and special events to effectively communicate them to customers.

Collaborate with internal teams, such as sales and production, to relay customer feedback, identify trends, and suggest improvements for enhancing customer satisfaction.

Continuously develop product knowledge by staying up-to-date with industry trends, attending training sessions.

Contribute to a positive and engaging work environment, fostering teamwork, collaboration, and a customer-centric mindset.

**Requirements**:
High school diploma or equivalent; additional education or certification in customer service is a plus.

Proven experience in a customer service role, preferably in the beverage, hospitality, or related industry.

Excellent verbal and written communication skills, with the ability to convey information clearly, concisely, and in a friendly manner.

Strong interpersonal skills, capable of building rapport and maintaining positive relationships with customers and team members.

Ability to handle challenging situations with patience, empathy, and a solution-oriented mindset.

Detail-oriented with excellent organizational and multitasking abilities.

Flexibility to work in shifts, including days, evenings, weekends, and holidays, as required.

A genuine interest in and knowledge of spirits, distilling processes, and the craft beverage industry.

Must be of legal drinking age and comply with all applicable laws and regulations related to alcohol.

Smart Serve certification is required.

We offer the opportunity to be part of a dynamic team dedicated to producing exceptional spirits and providing unparalleled customer service. If you are passionate about the world of spirits, possess outstanding customer service skills, and thrive in a fast-paced environment, we would love to hear from you

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: $16.55 per hour

**Benefits**:

- Casual dress
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2023-09-19

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