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Operations Manager

6 months ago

Montréal, Canada Sosuite Full time

**About Sosuite**: At Sosuite, we are on a mission to revolutionize the way people live and travel. With a focus on fully-serviced short-term rental apartments and unfurnished long-term rentals, we offer thoughtful accommodations for both travelers and residents. Since our inception in 2019, we have grown exponentially and currently manage apartments and hotels across a variety of buildings in the United States. As we expand into Canada, we are looking for motivated individuals to join our dynamic team. Join us and be part of the future of hospitality.

**Operations Manager Opportunity**: Do you have experience in Canada managing hotels? Are you interested in launching and operating new hotels in Montreal and Quebec city as Canadian Hire #1? Look no further We are seeking a talented individual to join our team as an Operations Manager in both Montreal and Quebec City. **In this critical role, you will be responsible for operating all aspects of Sosuite's hotel, short-term rental, and apartment management operations in Montreal and Quebec City as first and most senior Canadian hire.** Bring your skills, motivation, and determination to make a significant impact on our team and the industry.

**Who we're looking for**:

- A team player who is hungry for career advancement within the Hospitality and Operations field.
- Bi-lingual in French and English
- Someone who is eager to learn, adapt quickly, and get the job done.
- Preferred: A 2- or 4-year degree in Hospitality, Hotel Management, or a related field. However, extensive hotel or short term rental experience may be accepted instead.
- Minimum of 5 years experience managing hotel operations or short term rentals
- Experience managing hotels as a General Manager, Director of Operations, or similar
- A successful track record of launching new hotel or apartment properties (preferred)
- Availability to work weekends
- Possession of a valid passport and ability to occasionally travel to the United States (preferred)
- Based in Montreal and able to travel to Quebec City for extended periods
- A resilient individual with a collaborative attitude and a good amount of grit and determination.

**Compensation & Benefits**:

- Competitive salary.
- Comprehensive Benefits.
- Engaging happy hour events.
- Free and discounted stays at any Sosuite location.
- Opportunity for career growth, increased compensation, and advancement within the organization.

**What you'll be doing at Sosuite**:

- Work 5 days per week in both Montreal and Quebec City, including weekends as needed
- Lead operations in Montreal at a small hotel by hiring, firing, coaching, and directing Housekeeping, Concierge, Engineering, and other departments
- Work with the hotel ownership group to make major property improvements by engaging with contractors
- Collaborate closely with senior management to solve problems and execute meticulous operations.
- Directly lead a team of hotel employees, including housekeeping, maintenance, and concierge
- Generate weekly and monthly reports using spreadsheets and other tools.
- Develop a sound operating model and adapt Sosuite standards for the Canadian market
- Launch a new property in Quebec City and set up operations for success
- Travel between Montreal and Quebec City as needed to effectively operate properties in both cities
- Review invoices and submit budget requests
- Work closely with Sosuite's Central Operations to maintain inventory
- Communicate with guests and residents both virtually and in person, resolving issues promptly and ensuring a high level of customer satisfaction

**What You Need to Be Successful**:

- Eligibility to work in Canada.
- Availability to travel frequently to Quebec City
- Exceptional technological proficiency.
- Physical stamina and mobility, including the ability to reach, kneel, and bend.
- Capability to lift, push, and pull required loads, including navigating several flights of stairs (usually weighing around 50 lbs).