Automotive Service Advisor
2 weeks ago
Responsibilities for Service Advisor
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
- Light cleaning duties keeping the office clean and sanitized
Qualifications for Service Advisor
- Strong communication skills and the ability to translate customer needs to workable technician orders
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
- Basic mathematics skills to prepare and process bills and customer payment
- Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
**Salary**: From $17.00 per hour
**Job Types**: Full-time, Permanent
**Salary**: $17.00-$20.00 per hour
Schedule:
- 8 hour shift
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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