Shift Manager

5 months ago

Toronto, Canada Chiang Mai @Liberty Village Full time

Join the_ **Chiang Mai Thai Kitchen & Bar**_ Management team

**Who are we?**

At Chiang Mai, we focus on keeping our food authentic by using premium ingredients and seasonal items grown locally. What we are trying to bring to the city is Thai food at its best. Paired with our elevated cocktails, it's guaranteed to make any night out special.

**Overview**

We are seeking a highly motivated and experienced shift manager to join our team at Chiang Mai Liberty Village. As a Shift Manager, you will play a crucial role in ensuring the smooth operation at our Liberty Village location. This position requires strong leadership skills, excellent customer service, and the ability to thrive in a fast-paced environment. If you have a passion for the hospitality industry and enjoy working in a team-oriented setting, we would love to hear from you.

**Expectations**
- Oversee daily operations during assigned shifts, ensuring efficient and effective service delivery, and take out flow including third party platforms
- Train, supervise, and motivate staff members to provide exceptional customer service
- Support their team and ready to develop the team’s skills, performance and goals
- Maintain high standards of cleanliness and food safety in accordance with company policies and health and safety regulations
- Check and monitor server/bar/host cashouts and side duties
- Monitor inventory levels and place orders as needed
- Address customer inquiries, concerns, and complaints in a professional manner
- Collaborate with management to develop strategies for improving overall performance
- Committed to to professionalism and delivering high-quality service
- Reliable and motivated with a passion for exceptional food, hospitality, and customer service

**Requirements/Skills**
- Smart serve certification
- Previous experience in the restaurant or hospitality industry for at least 2 years
- Basic bartender knowledge
- Committed to professionalism
- Strong leadership skills with the ability to effectively manage a team
- Excellent communication skills, both verbal and written
- Proficient in cash handling procedures and transactions
- Knowledge of food safety regulations and best practices
- Ability to work well under pressure and handle multiple tasks simultaneously
- Familiarity with POS systems is a plus

At Chiang Mai, we offer competitive compensation, opportunities for career growth, and a positive work environment. Join our team today and be part of our success story.

Chiang Mai Liberty Village

171 East Liberty St

**Job Types**: Full-time, Internship, Permanent

**Salary**: $16.55-$25.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Store discount

Supplemental pay types:

- Bonus pay
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

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