Area Lead

4 months ago

Burlington, Canada Chit Chats Full time

**Company Description**
Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact on Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians.

If you find yourself at the intersection of being mission-driven, growth-minded and approachable, we’re looking for you.
**Job Description** The Role**

**Responsibilities**:

- Lead and execute any top-down company directives or changes that impact your assigned area with the help of key stakeholders.
- Ensure optimal team health and performance by routinely visiting the locations in your assigned area.
- Conducts regular employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
- Work closely with your Area Manager to maintain high employee engagement, retention, performance, and address staff-related concerns.
- Provide training, coaching, feedback and recognition in real-time, through monthly 1:1’s, quality assurance reviews and quarterly performance reviews.
- Enforce compliance of maintenance, upkeep, cleanliness, appearance and safety of all facilities in your region. Ensure all branches comply with health and safety standards, labor laws and all company policies.
- Expenses/budget: Accountable for your area’s expenses, following protocol and headcount. Oversee the inventory and sales of business supplies and shipping supplies, returns.
- Accountable for ensuring the timely resolution of any client concerns/tickets involving a location assigned to your area.
- Cascade up/down communication: Complete daily check-in updates. Maintain open communication lines between leadership, branch leads and teams to ensure alignment and timely delivery of goals, projects and reports.
- Generate and compile monthly reports such as scheduling, investigation and escalation logs, shipment turnarounds for your region.
- Escalate issues or concerns to the Area Manager as appropriate
- Verify employee attendance in ZOHO daily
- Perform quality audits and work with your Area Manager to implement 5S improvements
- Assist in maintaining the security of the facility.
- Responsible for scheduling vacations and time off per policy with the least amount of disruption to the network to meet customer needs.
- Some travel within Canada is required, regular travel within the region is required

**Qualifications**
- Possesses and consistently displays all Chit Chats values and leads by example
- A positive role model and representative of the Chit Chats Brand
- Demonstrates ability to build professional rapport, effectively leads a team and positively influences diverse groups
- Excel in a fast paced environment and demonstrate effective time management
- Proven ability to problem solve. Independent thinker who can plan for and respond quickly to unforeseen circumstances
- Proficient in standard business office software and able to compile and review reports to see trends and make recommendations.
- Able to manage the implementation of strategies from leadership, measure impact and recommend improvements to achieve collective objectives
- Excellent customer management, oral and written communication skills
- Class 1 safety shoes required (green triangle patch).
- This is a full-time, permanent position with the requirement of working weekends when necessary.
- Must have the ability/capacity to hire, coach and develop, maximize staff productivity and monitor performance management to include disciplinary actions up to and including termination

**Education and Experience**
- College or Bachelor’s degree in Business Administration and/or Transportation, Logistics, Supply Chain Management or a related field preferred but not required
- Minimum 3-5 years industry experience with at least 1 year in a management role
- At least 1 year in an administrative or related role

**Additional Information** Additional Details -**
- As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply._

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